Reservation and Event Specialist - Anantara

Anantara; Amalfi; In loco; EUR 26.000 - 34.000; Tempo pieno

Descrizione del lavoro

Anantara, a luxury hospitality brand, is seeking a Reservations Officer to support the Reservations Manager in maximizing team performance at their Amalfi location. The role involves managing guest bookings, improving reservation accuracy, and coordinating events. Ideal candidates will possess experience in hotel operations and an understanding of market dynamics.

Competenze

• Previous experience in reservations or hotel operations.
• Familiar with distribution channels and technology used in hospitality.
• Understanding of local market dynamics.

Mansioni

• Support Reservations Manager in team performance.
• Manage inventory, group blocks, and rate codes.
• Oversee event logistics and ensure guest satisfaction.

Conoscenze

Hotel operations

Customer satisfaction

Communication

Descrizione del lavoro

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara offers journeys rich in discovery.

As a Reservations Officer, you will support the Reservation Manager in driving the performance of the reservations team on property.

You will ensure adherence to all SOPs.

You will assist in maintaining and improving reservations operations to ensure high accuracy in guest reservations, maximize revenue opportunities, and enhance guest and team member satisfaction.

You will monitor daily arrivals and guest requests, ensuring proper communication and handling.

You will manage inventory, including allotments, group blocks, and rate codes across applicable systems.

Additionally, you will support the Revenue Manager in increasing sales within the property and optimizing the use of all distribution channels, such as IBE, GDS, Tour Operators, Small Luxury Hotels, and Regional and Corporate Sales Offices.

You will also assist in managing events and related reservations, including:

• Managing group and event bookings from confirmation to post-event feedback;
• Supporting site inspections with the Reservation and Event Managers;
• Contributing to event success by ensuring guest satisfaction and well-being;
• Overseeing administrative activities related to events, including billing;

You will coordinate event logistics across departments such as Front Office and F&B.

Managing internal digital communication.

Qualifications

• Experience in a similar role.
• Familiarity with hotel operations, technology, and distribution channels.
• Understanding of regional and local market dynamics, competitors, and local events.