Rescue Co-ordinator

Interski; Parma; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking a Rescue Co-ordinator for their ski resort operations in Aosta Valley, Italy. This role involves coordinating logistics during accidents, assisting medical personnel, and providing exceptional client service. Ideal candidates are proactive, adaptable, and fluent in English and Italian, working in a demanding seasonal environment. Attractive benefits include accommodation, meals, and a season pass for the resort.

Servizi

Contribution towards travel expenses

Training program

Accommodation provided

Meals provided during the season

Season pass for Pila, Crevacol & Cogne

Daily lift pass for other resorts

Equipment provided if needed

Insurance coverage

Team engagement activities

Scheduled day off per week

Competenze

• Over 18 years old.
• Fluent in English, conversational or fluent in Italian.
• Driver's license and willingness to drive manual vehicles.

Mansioni

• Coordinate with instructors and rescue services during client transfers.
• Collate rescue paperwork and input data into CRM.
• Attend après ski activities and cover shifts for Resort Rescue.

Conoscenze

Exceptional customer service

Ability to remain calm under pressure

Excellent communication and organizational skills

Proactive problem-solving skills

Team player

Strumenti

Microsoft Excel

Microsoft Word

CRM (unspecified)

Descrizione del lavoro

Our Rescue Co-ordinator will coordinate any accidents or injuries that occur in the resort of Pila by communicating with instructors, calling the piste rescue services, informing party leaders or teachers, and resort team members to provide excellent service to our clients when needed. The Rescue Co-ordinator will also attend to accidents or injuries in the medical centre, collate and log all documentation onto our CRM, attend après ski activities, and cover one on-call shift per week.

This role does not require medical experience; the focus is on organizing logistics and acting as a linguistic aid. The role involves close collaboration with the Snowsports Operations Supervisor and Resort Assistant Co-ordinator.

Given the seasonal nature of the role, team members are expected to work up to five months with one scheduled day off per week. The workdays can be long and physically demanding, often in varying weather conditions. We value resilience, a positive mindset, and a proactive approach to maintaining mental and physical wellbeing throughout the season.

KEY RESPONSIBILITIES

• Coordinate with instructors and piste rescue services to assist with client transfers from piste to medical centre.
• Contact party leaders or teachers of injured clients to meet them at the medical centre.
• Proceed to the medical centre or advise Resort Assistant to assist with injured clients and complete documentation.
• Attend après ski activities such as ice staking and cover at least one on-call evening shift for Resort Rescue.
• Collate rescue paperwork and input data into our bespoke CRM.
• Assist the snowsports school team with setup of check-in / check-out areas and help as a Resort Assistant during arrivals, including ski fitting.

SKILLS

• Exceptional customer service
• Ability to remain calm under pressure
• Excellent communication and organizational skills
• Experience with Microsoft Excel, Word, and quick learning of our CRM
• Friendly, positive, and personable demeanor
• Caring and compassionate nature
• Flexible and adaptable to changes
• Proactive problem-solving skills
• Ownership of responsibilities
• Team player
• Passionate about skiing and / or snowboarding

REQUIREMENTS

• Criminal Record Disclosure / DBS / Police Check - ESSENTIAL
• Over 18 years old - ESSENTIAL
• Driver’s license and willingness to drive manual vehicles in resort (2, 5, and 9-seaters) - ESSENTIAL
• Fluent in English - ESSENTIAL
• Conversational or fluent in Italian - ESSENTIAL

CONTRACTOR PACKAGE

• Contribution towards travel expenses at start and end of contract
• Training program at the start of the contract
• Accommodation (maximum twin share in hotel or apartment)
• Option to live out with a £400 / month allowance
• Meals (lunch provided during the season)
• Season pass for Pila, Crevacol & Cogne for Aosta / Pila team members
• Daily lift pass if working in another resort
• Equipment (skis, poles, boards, boots if needed)
• Insurance (travel, medical, public liability) depending on nationality
• One day off per week
• Pre-arranged time off during non-peak weeks
• Team engagement activities and social events
• Wages of £1000 / month on a contractor basis

NUMBER OF ROLES AVAILABLE

WHERE YOU CAN DO THIS ROLE

The full-time Rescue Co-ordinator role is based in the Aosta Valley, Italy, primarily in Aosta and Pila, with occasional requirements in La Thuile, Courmayeur, and Gressoney.

Holidays Coordinators assist with organizing and delivering ski holidays in La Thuile and Courmayeur.

The Holidays Supervisor oversees the ski holiday operations across all resorts, including Aosta / Pila, Courmayeur, and La Thuile.

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