Rescue Co-ordinator

Interski; Monza; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a leading company in the ski industry as a Rescue Co-ordinator. This role focuses on coordinating rescue operations, providing exceptional customer service, and requires a proactive approach in a fast-paced, seasonal environment. Ideal for candidates with logistical experience and a passion for skiing.

Servizi

Training program at the start of the contract

Contribution towards travel expenses

Accommodation included

Daily lift pass

Meals provided during the season

Season pass for local ski areas

Social events and team engagement activities

Insurance coverage

Competenze

• Experience in customer service roles, ideally in logistical coordination.
• Over 18 years old, essential for legal reasons.
• Willingness to drive manual vehicles as part of the job.

Mansioni

• Coordinate rescue efforts and communicate with medical teams.
• Attend after-ski activities and assist injured clients.
• Input data into CRM and manage paperwork for rescue operations.

Conoscenze

Exceptional customer service

Ability to remain calm under pressure

Excellent communication

Organizational skills

Flexible and adaptable

Proactive problem-solving

Team player

Passionate about skiing and/or snowboarding

Formazione

Criminal Record Disclosure / DBS / Police Check

Driver’s license

Fluent in English

Conversational or fluent in Italian

Strumenti

Microsoft Excel

Microsoft Word

Descrizione del lavoro

Our Rescue Co-ordinator will coordinate any accidents or injuries that occur in the resort of Pila by communicating with instructors, calling the piste rescue services, informing party leaders or teachers, and resort team members to provide excellent service to our clients when needed. The Rescue Co-ordinator will also attend to accidents or injuries in the medical centre, collate and log all documentation onto our CRM, attend après ski activities, and cover one on-call shift per week.

This role does not require medical experience; the focus is on organizing logistics and acting as a linguistic aid. The role involves close collaboration with the Snowsports Operations Supervisor and Resort Assistant Co-ordinator.

Given the seasonal nature of the role, team members are expected to work up to five months with one scheduled day off per week. The workdays can be long and physically demanding, often in varying weather conditions. We value resilience, a positive mindset, and a proactive approach to maintaining mental and physical wellbeing throughout the season.

KEY RESPONSIBILITIES

• Coordinate with instructors and piste rescue services to assist with client transfers from piste to medical centre.
• Contact party leaders or teachers of injured clients to meet them at the medical centre.
• Proceed to the medical centre or advise Resort Assistant to assist with injured clients and complete documentation.
• Attend après ski activities such as ice staking and cover at least one on-call evening shift for Resort Rescue.
• Collate rescue paperwork and input data into our bespoke CRM.
• Assist the snowsports school team with setup of check-in / check-out areas and help as a Resort Assistant during arrivals, including ski fitting.

SKILLS

• Exceptional customer service
• Ability to remain calm under pressure
• Excellent communication and organizational skills
• Experience with Microsoft Excel, Word, and quick learning of our CRM
• Friendly, positive, and personable demeanor
• Caring and compassionate nature
• Flexible and adaptable to changes
• Proactive problem-solving skills
• Ownership of responsibilities
• Team player
• Passionate about skiing and / or snowboarding

REQUIREMENTS

• Criminal Record Disclosure / DBS / Police Check - ESSENTIAL
• Over 18 years old - ESSENTIAL
• Driver’s license and willingness to drive manual vehicles in resort (2, 5, and 9-seaters) - ESSENTIAL
• Fluent in English - ESSENTIAL
• Conversational or fluent in Italian - ESSENTIAL

CONTRACTOR PACKAGE

• Contribution towards travel expenses at start and end of contract
• Training program at the start of the contract
• Accommodation (maximum twin share in hotel or apartment)
• Option to live out with a £400 / month allowance
• Meals (lunch provided during the season)
• Season pass for Pila, Crevacol & Cogne for Aosta / Pila team members
• Daily lift pass if working in another resort
• Equipment (skis, poles, boards, boots if needed)
• Insurance (travel, medical, public liability) depending on nationality
• One day off per week
• Pre-arranged time off during non-peak weeks
• Team engagement activities and social events
• Wages of £1000 / month on a contractor basis

NUMBER OF ROLES AVAILABLE

WHERE YOU CAN DO THIS ROLE

The full-time Rescue Co-ordinator role is based in the Aosta Valley, Italy, primarily in Aosta and Pila, with occasional requirements in La Thuile, Courmayeur, and Gressoney.

Holidays Coordinators assist with organizing and delivering ski holidays in La Thuile and Courmayeur.

The Holidays Supervisor oversees the ski holiday operations across all resorts, including Aosta / Pila, Courmayeur, and La Thuile.

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