Rescue Co-ordinator

Interski; Livorno; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading winter sports organization in Italy is seeking a Rescue Co-ordinator to manage accidents and ensure safety in the resort. The ideal candidate should have excellent customer service skills and be fluent in English and conversational Italian. This seasonal role includes coordination with ski instructors and medical teams, on-call shifts, and requires a driver's license. Competitive compensation and various perks offered.

Servizi

Housing provided

Travel expense contribution

Meals during the season

Season pass for Pila and other resorts

Social team activities

Competenze

• Criminal Record Disclosure / DBS / Police Check is essential.
• Must be over 18 years old.
• Driver's license and willing to drive manual vehicles.

Mansioni

• Coordinate accidents or injuries in the resort.
• Assist with client transfers to medical centre.
• Attend après ski activities and on-call shifts.
• Input rescue documentation into CRM.

Conoscenze

Exceptional customer service

Ability to remain calm under pressure

Excellent communication and organizational skills

Experience with Microsoft Excel and Word

Friendly, positive, and personable demeanor

Caring and compassionate nature

Flexible and adaptable to changes

Proactive problem-solving skills

Ownership of responsibilities

Team player

Passionate about skiing and/or snowboarding

Formazione

Fluent in English

Conversational or fluent in Italian

Strumenti

Microsoft Excel

Microsoft Word

CRM software

Descrizione del lavoro

Our Rescue Co-ordinator will coordinate any accidents or injuries that occur in the resort of Pila by communicating with instructors, calling the piste rescue services, informing party leaders or teachers, and resort team members to provide excellent service to our clients when needed. The Rescue Co-ordinator will also attend to accidents or injuries in the medical centre, collate and log all documentation onto our CRM, attend après ski activities, and cover one on-call shift per week.

This role does not require medical experience; the focus is on organizing logistics and acting as a linguistic aid. The role involves close collaboration with the Snowsports Operations Supervisor and Resort Assistant Co-ordinator.

Given the seasonal nature of the role, team members are expected to work up to five months with one scheduled day off per week. The workdays can be long and physically demanding, often in varying weather conditions. We value resilience, a positive mindset, and a proactive approach to maintaining mental and physical wellbeing throughout the season.

KEY RESPONSIBILITIES

• Coordinate with instructors and piste rescue services to assist with client transfers from piste to medical centre.
• Contact party leaders or teachers of injured clients to meet them at the medical centre.
• Proceed to the medical centre or advise Resort Assistant to assist with injured clients and complete documentation.
• Attend après ski activities such as ice staking and cover at least one on-call evening shift for Resort Rescue.
• Collate rescue paperwork and input data into our bespoke CRM.
• Assist the snowsports school team with setup of check-in / check-out areas and help as a Resort Assistant during arrivals, including ski fitting.

SKILLS

Exceptional customer service

Ability to remain calm under pressure

Excellent communication and organizational skills

Experience with Microsoft Excel, Word, and quick learning of our CRM

Friendly, positive, and personable demeanor

Caring and compassionate nature

Flexible and adaptable to changes

Proactive problem-solving skills

Ownership of responsibilities

Team player

Passionate about skiing and / or snowboarding

REQUIREMENTS

Criminal Record Disclosure / DBS / Police Check - ESSENTIAL

Over 18 years old - ESSENTIAL

Driver’s license and willingness to drive manual vehicles in resort (2, 5, and 9-seaters) - ESSENTIAL

Fluent in English - ESSENTIAL

Conversational or fluent in Italian - ESSENTIAL

CONTRACTOR PACKAGE

Contribution towards travel expenses at start and end of contract

Training program at the start of the contract

Accommodation (maximum twin share in hotel or apartment)

Option to live out with a £400 / month allowance

Meals (lunch provided during the season)

Uniform (ski jacket, trousers, gilet, polo shirts)

Lift pass

Season pass for Pila, Crevacol & Cogne for Aosta / Pila team members

Daily lift pass if working in another resort

Equipment (skis, poles, boards, boots if needed)

Insurance (travel, medical, public liability) depending on nationality

One day off per week

Pre-arranged time off during non-peak weeks

Team engagement activities and social events

Wages of £1000 / month on a contractor basis

NUMBER OF ROLES AVAILABLE

WHERE YOU CAN DO THIS ROLE

The full-time Rescue Co-ordinator role is based in the Aosta Valley, Italy, primarily in Aosta and Pila, with occasional requirements in La Thuile, Courmayeur, and Gressoney.

Holidays Coordinators assist with organizing and delivering ski holidays in La Thuile and Courmayeur.

The Holidays Supervisor oversees the ski holiday operations across all resorts, including Aosta / Pila, Courmayeur, and La Thuile.

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