Renewals Representative

LIFERAY; Vimercate; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading B2B software provider in Italy seeks a dedicated individual to drive customer subscription retention. Responsibilities include managing renewal contracts, increasing average contract value, and collaborating with internal teams. The ideal candidate will have 4-6 years of experience in software sales, strong communication skills, and proficiency in Salesforce. Join a collaborative work environment that values innovation and community service.

Servizi

Competitive salary package

Professional growth opportunities

Collaborative work environment

Competenze

• 4-6 years of experience in a similar role.
• Experience with software sales, particularly subscription or licensing renewals.
• Experience collaborating with finance, legal, and operations teams.

Mansioni

• Drive retention of existing customer subscriptions.
• Responsible for renewal contract opportunities and revenue.
• Provide updates on sales activities and forecasts using tools.

Conoscenze

Strong interpersonal skills

Excellent communication

Self-starter mentality

Time management skills

Formazione

University degree or equivalent experience

Strumenti

Salesforce

Microsoft Office

GSuite

Descrizione del lavoro

About Liferay Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins.

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!

About You and this RoleYou love working in cross-functional teams for the purpose of driving growth and retention. You possess a self-starter mentality and are proactive in your approach with engagement of internal customers. You will be responsible for driving the retention of existing Liferay customer subscriptions in an assigned book of business and understand the need to find ways to increase revenue, drive longer-term subscription commitments from active customers, and also ensure operational efficiencies.

Key Objectives

• Driving Higher Renewal Revenues : Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned book of business. Responsible for all operational tasks related to the renewals process : cross-functional coordination, administration, paperwork, and customer communications.
• Increasing Average Contract Value and Multi-Year Agreement Mix : Responsible for negotiating incremental contract value and term-length directly with customers.
• Ensure you meet SLAs outlined in the Playbook regarding subscription renewal dates and processes to support the Customer Success and Account Management teams.
• Partner with Account Management and Customer Success teams to ensure customer retention of active subscriptions.
• Provide accurate weekly and monthly updates on sales activities, forecasts and pipeline reviews by creating reports from Salesforce, Clari, and other tools.
• Ability to independently assess a problem and bring solution options to the table in order to work to a resolution.
• Approach subscription renewals in a detailed oriented and timely fashion, with demonstration of strong time management skills.
• Strong interpersonal skills to maintain your internal and external customer relationships.
• Excellent communication skills, both in written and verbal format.
• Exhibit Liferay Core Values (Grow and Get Better, Produce Excellence, Value People, and Servant Leadership).

Preferred Qualifications

• 4-6 years of experience in a similar role
• University degree or equivalent experience
• Humble team member who brings out the best in others
• Experience working with software sales, particularly subscription or licensing renewals
• Experience collaborating with finance, legal, and operations teams
• Experience using Salesforce
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and GSuite (Google Docs, Sheets, Slides)

What We Offer

• Salary package w / competitive benefits according to qualifications and experience
• Opportunities to take responsibility, grow professionally, and Stay Nerdy
• A positive and collaborative work
• Check out what employees say about us on
• Working at a open-source
• Job Types
• Full-time, Permanent
• Language