(REMOTE) Virtual Travel Assistant

TN Italy; Italia; Remoto; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

An innovative company offers a unique opportunity to work remotely as a Coordinator, booking travel itineraries and providing exceptional service to clients. This role involves collaborating with travelers to create memorable experiences, handling inquiries, and utilizing various booking platforms. With flexible scheduling and ongoing training, you can thrive in a supportive environment while pursuing your passion for travel. Join a dynamic team focused on delivering top-notch service and enjoy the benefits of a personalized professional presence in the travel industry.

Servizi

Flexible schedule

Remote work options

Ongoing training

Personalized website for professional representation

Competenze

• No experience necessary; training provided.
• Fluency in English; multilingualism is a plus.

Mansioni

• Serve as primary customer contact, providing concierge-level service.
• Research and book domestic and international travel packages.
• Collaborate with clients to understand their needs and advise on travel.

Conoscenze

Fluency in English

Strong sales skills

Exceptional customer service abilities

Strong written and verbal communication skills

Strong organizational skills

Effective interpersonal skills

Negotiation skills

Descrizione del lavoro

Social network you want to login/join with:

Work remotely from home, booking itineraries, destinations, and activities.

This is an opportunity to work from home booking air, car, hotel, cruises, sporting events, and concerts.

Core Responsibilities:

1. Serve as primary customer contact, providing premium concierge-level service to travelers from start to finish.
2. Respond to telephone, email inquiries, and online travel submissions in a timely fashion.
3. Research and book domestic and international travel packages including air, hotel, tours, and ground transportation.
4. Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc.
5. Become familiar with multiple web-based booking engines and travel resources.
6. Handle pricing and cost calculations for changes or added trip fees.
7. Provide e-tickets and process credit card payments over the phone.
8. Plan and sell transportation, accommodations, insurance, and other travel services.
9. Collaborate with clients to understand their needs and advise on destinations, transportation, travel dates, costs, and accommodations.
10. Qualifications: No experience necessary; training provided.
11. Exceptional customer service abilities.
12. Strong written and verbal communication skills.
13. Strong organizational skills with the ability to prioritize and multitask.
14. Job Type: Full-time or part-time.
15. Benefits include flexible schedule and remote work options.
16. Opportunity to have a personalized website for professional representation.
17. Access ongoing training to stay informed about industry developments.
18. Provide travelers with brochures, guides, maps, and information on local customs, regulations, and events.
19. Communicate effectively with clients to address inquiries and ensure a smooth travel experience.
20. Book transportation, make hotel reservations, and handle payments and fees.
21. Use promotional techniques and prepare materials to sell itinerary tour packages.
22. Address and resolve problems, complaints, or refund requests promptly, maintaining high customer satisfaction.
23. Attend seminars to stay updated with tourism trends and build a network with tour operators.
24. Skills: Fluency in English; multilingualism is a plus.
25. Strong sales skills and commercial awareness.
26. Effective interpersonal and negotiation skills.

If you are passionate about travel, have excellent communication skills, and enjoy sales, consider joining us as a Remote Coordinator. Create memorable travel experiences while enjoying a flexible schedule and ongoing training.