Remote Technical Support Engineer

TieTalent; Italia; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading cancer diagnostics company is seeking a Remote Technical Support Engineer to join their Service team. This primarily remote role requires occasional presence at the Milan office. The ideal candidate will have a scientific degree in Engineering, native Italian language skills, and experience in a technical customer-facing position. This role involves providing technical support and logging customer interactions in a fast-paced environment.

Servizi

Flexible working arrangements

Career growth opportunities

Competenze

• Experience with medical devices as a user.
• 1 year experience in a similar technical position.
• Italian native speaker and English Upper Intermediate (B2).

Mansioni

• Provide first-level technical support via phone.
• Escalate complex issues to Field Service Engineers.
• Log customer interactions and maintain records.

Conoscenze

Technical support

Customer interaction

Problem-solving

Effective communication

IT skills

Formazione

University's Scientific degree in Engineering

Strumenti

SAP

SalesForce.com

Descrizione del lavoro

About

About

Leica Biosystems ’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

We are seeking a Remote Technical Support Engineer to join our Service team. This role is primarily remote, with regular requirements to be present at the Milan Buccinasco office or at customer sites.

At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the Technical Assistance Team and report to the Technical Assistance Center Team Leader. If you thrive in an amazing, multifunctional, leadership, fast paced, supporting role and want to work to build a world-class TAC Service organization—read on.

In This Role, You Will Have The Opportunity To

• Provide first-level technical support via phone
• Escalate complex issues to Field Service Engineers when necessary.
• Log customer interactions and maintain accurate customer records
• Coordinate service interventions and dispatch Field Engineers as needed.
• Prepare and follow up on service quotations.
• Identify and manage parts required for service jobs.
  
  

The Essential Requirements Of The Job Include

• University's Scientific degree, preferably in Engineering, with experience with medical devices as user
• 1 year experience in a similar technical position customer facing
• Italian native speaker level and English Upper Intermediate (B2 level), in written and mostly in spoken
  
  

It would be a plus if you also possess previous experience in:

• SAP
• Excellent IT skills
• Histopathology
• SalesForce.com
  
  

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Nice-to-have skills

• SAP
• Italy
  
  

Work experience

• Desktop Support
  
  

Languages

• English

• Funzione lavorativa

  Informatica

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