Remote Italian speaking Customer Support Advisor inPortugal!

Cross Border Talents; Milano; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents sta reclutando un Consulente per il Supporto Clienti - Tecnico - Vendite per lavorare da remoto in Portogallo. Il candidato ideale avrà eccezionali capacità comunicative, esperienza nel servizio clienti e una predisposizione al lavoro di squadra. Questa posizione offre un salario di 1050 euro mensili, bonus di performance e assicurazione sanitaria fin dal primo giorno.

Servizi

Assicurazione sanitaria gratuita dopo 6 mesi

Bonus di performance

Competenze

• Ottime capacità comunicative unite ad empatia e spirito di squadra.
• Esperienza precedente nel servizio clienti (preferibile).
• Disponibilità a lavorare su turni rotazionali.

Mansioni

• Gestire le richieste degli utenti tramite telefono, email e chat.
• Forniamo supporto alla vendita e promuoviamo prodotti per aumentare il fatturato.
• Registrare e monitorare ordini o richieste, catturando tutti i dati richiesti.

Conoscenze

Comunicazione

Empatia

Flessibilità

Orientamento al cliente

Competenze tecniche

Descrizione del lavoro

Cross Border Talents is looking for Italian speakers to work remotely in a Customer Support Advisor - Technical - Sales position in Portugal!

Key Responsibilities

• Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
• Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
• Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
• Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
• Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
• Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Candidate Profile

• Excellent communication skills coupled with empathy and team spirit
• Tech-savvy
• Previous experience in Customer Service (preferable)
• Previous experience in sales is a plus
• Availability to work on rotational shifts

Salary and Benefits

• Base salary (gross): 1050 euros x 14
• Performance bonus (gross): up to 225 euros
• Health insurance: From day 1 upon monthly payment - Free after 6 months of contract

Schedule and Contract

• Monday to Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts). Days off: Sunday + 1 rotational day
• Type of contract: 6 months with the possibility of renewal

This job is active and accepting applications. The description has been improved for clarity and structure.