Remote Italian speaking Customer Support Advisor in Portugal!

Cross Border Talents; Milano; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company seeks a Customer Support Advisor - Technical - Sales to work remotely in Portugal. Responsibilities include managing customer interactions, ensuring satisfaction, supporting sales goals, and handling order management. Ideal candidates should be tech-savvy and possess strong communication skills, with a willingness to work rotational shifts.

Servizi

Health insurance from day 1, free after 6 months

Performance bonus

Remote work flexibility

Competenze

• Excellent communication skills, empathy, and team spirit.
• Tech-savvy.
• Experience in Customer Service (preferable).
• Sales experience is a plus.
• Availability for rotational shifts.

Mansioni

• Handle incoming requests via telephone, email, and chat.
• Support for post-sales requests including delivery, warranties, and refunds.
• Achieve set sales targets quarterly.

Conoscenze

Communication

Empathy

Team Spirit

Tech-Savvy

Descrizione del lavoro

Cross Border Talents is looking for Italian speakers to work remotely in Portugal as a Customer Support Advisor - Technical - Sales.

Key Responsibilities

1. Customer Interaction: Handle incoming requests via telephone, email, and chat. Log details into case management systems and provide responses within SLA.
2. Customer Satisfaction: Strive for high satisfaction scores by updating customers on status and resolution.
3. Customer Service: Provide support for post-sales requests including delivery, warranties, and refunds.
4. Sales Support: Support inbound sales and promote products to increase revenue while ensuring customer satisfaction.
5. Sales Goals: Achieve set sales targets quarterly while maintaining excellent customer experience.
6. Order Management: Log and follow up on orders, capturing all required data in CRM according to policies.

Candidate Profile

• Excellent communication skills, empathy, and team spirit
• Tech-savvy
• Experience in Customer Service (preferable)
• Sales experience is a plus
• Availability for rotational shifts

Salary & Benefits

• Base salary (gross): 1050 euros x 14
• Performance bonus (gross): up to 225 euros
• Health insurance: from day 1, free after 6 months
• Schedule: Monday to Saturday, 08:00 to 19:00, rotational shifts; Sundays and 1 rotational day off
• Contract: 6 months with renewal possibility
• Remote work