Remote Italian Customer Experience Specialist (Portugal)

Nexusbal; Firenze; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A multinational customer service provider is seeking Italian Customer Service Representatives to support a global client in Portugal. This fully remote role is open to candidates living in Portugal and offers an exciting opportunity to develop customer service skills in a dynamic, multicultural environment. Responsibilities include handling customer inquiries and delivering excellent service. Strong proficiency in Italian (C1/C2) and English (C1) is required.

Servizi

Competitive salary

Performance-based incentives

Full training provided

Career growth potential

Competenze

• C1/C2 level proficiency in Italian is a must.
• Strong English communication skills at C1 level required.
• Exceptional problem-solving and interpersonal skills are needed.

Mansioni

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information and troubleshooting.
• Deliver excellent customer service while ensuring a positive customer experience.
• Follow up on customer requests and escalation issues.

Conoscenze

Proficiency in Italian

Strong English communication skills

Exceptional problem-solving skills

Interpersonal skills

Descrizione del lavoro

A multinational customer service provider is seeking Italian Customer Service Representatives to support a global client in Portugal. This fully remote role is open to candidates living in Portugal and offers an exciting opportunity to develop customer service skills in a dynamic, multicultural environment. Responsibilities include handling customer inquiries and delivering excellent service. Strong proficiency in Italian (C1/C2) and English (C1) is required.