Remote Customer Support Representative - Korean - Music Streaming (Egr)

ModSquad; Calabria; Remoto; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A global digital engagement provider is seeking Customer Service Representatives for a fully remote role. You will assist customers with platform navigation and troubleshoot issues. Proficiency in Korean and English is required. Additional responsibilities involve maintaining communication during specified hours and ensuring a high-quality customer experience. Ideal for candidates with strong customer support backgrounds and a passion for delivering exceptional service.

Competenze

• Strong desire to create a unique experience for each customer.
• Exceptional customer support experience.
• Proficiency in Korean at a professional/business level.

Mansioni

• Act as the first point of contact for customers.
• Respond to customer inquiries via inbound messages.
• Help navigate the platform and troubleshoot technical issues.

Conoscenze

Customer service

Proficient in Korean

Troubleshooting

Descrizione del lavoro

We are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team.

As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensure they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Korean and English.

Please note: Qualified applicants will have to complete language assessments in Korean and English to ensure adequate proficiency.

Other responsibilities include:

• Orientation Hours, Production Hours, and Project Commitments (All times in Pacific Time)
• 40 hours per week
• 8-week orientation phase 1: 4 weeks, 4 AM - 1 PM
• 8-week orientation phase 2: 4 weeks, self-scheduled between 8 AM - 5 PM
• Production: Daily, 8 AM - 5 PM
• Project Commitments: 25 hours, 8 hours on Saturday and/or Sunday as needed by ModSquad

Who Are You?

• You have a strong desire to create a unique experience for each customer.
• You enjoy providing exceptional customer support and can quickly identify customer issues.
• You have previous experience providing customer support.
• You are proficient in Korean at a professional/business level.

Workspace Requirements:

• A dedicated laptop or desktop running Windows 10 or above
• A webcam and willingness to use it during orientation and as needed
• Willingness to download and install ModSquad security systems
• Stable broadband internet of 25 MBPS or greater
• 8 GB RAM or better
• Dual monitors highly recommended
• A Chromebook is not sufficient for this project

About ModSquad

ModSquad is a global provider of managed digital engagement services, working with brands like the NFL, Zendesk, and Topps. We have over 10,000 Mods in 70+ countries, offering services in 50+ languages. Our clients benefit from our expertise in digital engagement, content moderation, community management, and social media buzz. Note: This opportunity excludes residents of California, Colorado, New York, and Washington at this time.