Remote Customer Success & Document Quality Specialist

mercor; Italia; Remote; EUR 98,000 - 197,000; Full time

Job summary

Mercor connects elite creative and technical talent with leading AI research labs. A remote contract position for Customer Support / Success Professionals is available, offering $80–$160 per hour.

You will review domain-specific documents, provide feedback, and collaborate with teams to enhance service delivery and customer success strategies. The ideal candidate has a Bachelor's degree, 2+ years of relevant experience, and strong skills in Excel, PowerPoint, and Word.

Qualifications

• Bachelor's degree (minimum)
• 2+ years of professional experience in a relevant domain
• Proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Responsibilities

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Skills

Document analysis

Attention to detail

Structured guidelines

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

Job description

Mercor connects elite creative and technical talent with leading AI research labs. A remote contract position for Customer Support / Success Professionals is available, offering $80–$160 per hour.

You will review domain-specific documents, provide feedback, and collaborate with teams to enhance service delivery and customer success strategies. The ideal candidate has a Bachelor's degree, 2+ years of relevant experience, and strong skills in Excel, PowerPoint, and Word.