Reliability Operations Senior Specialist

Sisal; Giugliano in Campania; Ibrido; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a leading company in the online sports betting and iGaming sector as part of the Operations Reliability & Security team. You will be responsible for maintaining the stability of key IT services and managing critical incidents. This role requires strong expertise in observability tools and a proactive mindset toward continuous improvement. A degree in a technical field and fluency in English and Italian are essential. Enjoy a permanent contract with hybrid work options and various perks focusing on your well-being and professional growth.

Servizi

Supplemental Health Insurance

Company share saving scheme

Online meditation courses

Access to training courses and workshops

Additional support for parents

Competenze

• Proven experience in reliability operations, application monitoring, or IT incident management.
• Strong expertise in observability tools.
• Fluency in English and Italian required.

Mansioni

• Contribute to the observability and stability of critical IT services.
• Support Incident Management process (24/7 on-call).
• Write detailed incident reports for major incidents.

Conoscenze

Reliability operations

Application monitoring

IT incident management

Observability tools

Problem Management

Collaboration

Communication

Formazione

Degree in Computer Science, Engineering, or related technical field

Strumenti

Splunk

Dynatrace

CheckMK

Descrizione del lavoro

Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.

What you’ll do :

• Join the Operations Reliability & Security team, contributing to the observability and stability of critical IT services;
• Support the Incident Management process (24 / 7 on-call rotation), actively participating in war rooms and root cause analysis;
• Ensure real-time monitoring and troubleshooting using tools such as Splunk, Dynatrace, and CheckMK to detect and analyze incidents, anomalies, and performance issues;
• Identify and implement workarounds to quickly restore service availability in case of critical incidents, minimizing business impact;
• Collaborate with application and infrastructure teams to identify and resolve performance bottlenecks, driving continuous improvements;
• Perform trend analysis on system and application performance, identifying patterns and proposing proactive measures to optimize reliability;
• Lead and manage the Problem Management process by tracking follow-ups, prioritizing issues, assigning ownership, and ensuring timely resolution through structured reports;
• Write detailed incident reports for major incidents, documenting impacts, root causes, resolution actions, and follow-up measures;
• Work closely with cross-functional teams to ensure a structured approach to problem resolution and continuous service improvement.

What you’ll bring :

• Proven experience in reliability operations, application monitoring, or IT incident management within a high-availability environment;
• A degree in Computer Science, Engineering, or a related technical field;
• Strong expertise in observability tools (Splunk, Dynatrace, CheckMK) and log analysis platforms;
• Knowledge of IT infrastructure components, including cloud environments, containerized applications, and networking principles;
• Ability to analyze performance trends, detect anomalies, and propose actionable solutions;
• Experience in Incident and Problem Management, with a structured approach to troubleshooting and root cause identification;
• Strong collaboration and communication skills, ensuring alignment between technical and business teams;
• A proactive mindset, focusing on continuous improvement and operational excellence;
• Fluency in English and Italian is required, with strong written and verbal communication skills.

Why choose us :

• Permanent contract with Hybrid Work ;
• Supplemental Health Insurance;
• The option to join our company share saving scheme.

Choose us also for :

• An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion ;
• Well-Being Support : online meditation courses, medical online service and counselling with the help of certified psychologists and coaches;
• Learning and Development : access a platform full of training courses , join workshops, conferences. Exploit our FlexiLearning program, which allows you to dedicate at least 4 working hours per month for yourprofessional growth;
• Parental Leave Packages : additional support for you, children and financial aid for mothers;

Much more about us :

• Have a look at our amazing blog Inside. Hear directly from our employees at the following link :
• Reviews and comments from our and pages. Put yours!

Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.

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