Reliability Operation Sr Specialist

JR Italy; Roma; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading company in online gaming seeks a Reliability Operation Senior Specialist in Rome. This full-time role involves ensuring the stability of critical IT services, supporting incident management, and collaborating with cross-functional teams. The ideal candidate will have experience in reliability operations and strong communication skills, with a focus on continuous improvement.

Competenze

• Proven experience in reliability operations or incident management in high-availability environments.
• Strong collaboration and communication skills.

Mansioni

• Participate in Operations Reliability & Security team, focusing on observability and stability.
• Monitor systems in real-time and resolve issues.
• Lead Problem Management and ensure timely resolutions.

Conoscenze

Reliability Operations

Incident Management

Monitoring

Collaboration

Communication

Formazione

Degree in Computer Science

Degree in Engineering

Strumenti

Splunk

Dynatrace

CheckMK

Descrizione del lavoro

Reliability Operation Sr Specialist, Roma

Client: Gi Group

Location: Roma

Job Category: Other

EU work permit required: Yes

Job Reference: 293720923615474483233710

Job Views: 2

Posted: 16.05.2025

Expiry Date: 30.06.2025

Job Description:

Grafton ICT, a specialization of Gi Group, is dedicated to enhancing skills and potential in areas such as AI, Data, Cybersecurity, Cloud, ERP & CRM, Systems & Infrastructure, IMAC, and Development. We are seeking a Reliability Operation Senior Specialist for a leading company in online gaming, betting, lotteries, and casinos.

Responsibilities:

• Participate in Operations Reliability & Security team, focusing on observability and stability of critical IT services.
• Support Incident Management processes, including 24/7 on-call duties, war rooms, and root cause analysis.
• Monitor systems in real-time and resolve issues using tools like Splunk, Dynatrace, and CheckMK.
• Implement temporary solutions to restore service availability during critical incidents.
• Collaborate with application and infrastructure teams to resolve performance bottlenecks and improve reliability.
• Analyze system and application performance trends, identify patterns, and propose proactive measures.
• Lead Problem Management, track follow-ups, prioritize issues, and ensure timely resolutions.
• Prepare detailed incident reports, documenting impacts, root causes, and resolutions.
• Work closely with cross-functional teams to ensure structured problem-solving and continuous service improvement.

Qualifications:

• Proven experience in reliability operations, application monitoring, or incident management in high-availability environments.
• Degree in Computer Science, Engineering, or equivalent.
• Experience with observability tools (Splunk, Dynatrace, CheckMK) and log analysis platforms.
• Knowledge of IT infrastructure components, including cloud environments, containerized applications, and networking principles.
• Ability to analyze performance trends, detect anomalies, and propose solutions.
• Experience in incident and problem management with a structured approach.
• Strong collaboration and communication skills, ensuring alignment between technical and business teams.
• Proactive attitude focused on continuous improvement and operational excellence.
• Fluent in English, with excellent written and oral communication skills.

Work Details: Full-time, hybrid smart working on-site in Rome.

Contract: Permanent contract directly with the company.

Location: Rome

If you believe you have the skills and attitude for this role, apply now!

Gi Group is part of Gi Group Holding, Italy's leading multinational employment agency and a major global HR services provider.