Reliability Operation Sr Specialist

JR Italy; Latina; Ibrido; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading company in online gaming is seeking a Reliability Operation Senior Specialist. This role involves managing observability and incident management in a complex environment. You'll work with observability tools to ensure the stability of critical IT services and collaborate with cross-functional teams to drive continuous improvements. The position offers a permanent contract with hybrid working options.

Competenze

• Proven experience in reliability operations or incident management.
• Strong experience with observability tools and log analysis.

Mansioni

• Contribute to observability and stability of critical IT services.
• Support Incident Management processes, including 24/7 on-call rotations.
• Monitor and resolve issues using observability tools.

Conoscenze

Reliability Operations

Incident Management

Application Monitoring

Collaboration

Problem Solving

Communication

Continuous Improvement

Fluent in English

Formazione

Degree in Computer Science

Engineering

Strumenti

Splunk

Dynatrace

CheckMK

Descrizione del lavoro

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Reliability Operation Sr Specialist, Latina

Client: Gi Group

Location: Roma

Job Category: Other

EU work permit required: Yes

Job Reference:

293720923615474483233711

Job Views:

2

Posted:

16.05.2025

Expiry Date:

30.06.2025

Job Description:

Grafton ICT, the specialization of Gi Group, is dedicated to enhancing the experience, skills, and potential of candidates in areas like AI, Data, Cybersecurity, Cloud, ERP & CRM, Systems and Infrastructure, IMAC, and Development.

We are seeking a Reliability Operation Senior Specialist for a leading company in online gaming, betting, lotteries, and casinos. You will be responsible for observability and incident management in a complex and challenging environment.

Responsibilities include:

• Joining the Operations Reliability & Security team to contribute to the observability and stability of critical IT services.
• Supporting Incident Management processes, including 24/7 on-call rotations, active participation in war rooms, and root cause analysis.
• Monitoring in real-time and resolving issues using tools like Splunk, Dynatrace, and CheckMK to detect incidents, anomalies, and performance problems.
• Implementing temporary solutions (workarounds) to restore service availability quickly, minimizing business impact.
• Collaborating with application and infrastructure teams to identify and resolve performance bottlenecks and promote continuous improvements.
• Analyzing system and application performance trends to identify patterns and propose proactive measures.
• Leading Problem Management processes, tracking follow-ups, prioritizing issues, and ensuring timely resolutions with detailed reports.
• Working closely with cross-functional teams to ensure a structured approach to problem resolution and continuous service improvement.

Qualifications and skills:

• Proven experience in reliability operations, application monitoring, or incident management in high-availability environments.
• Degree in Computer Science, Engineering, or equivalent experience.
• Strong experience with observability tools (Splunk, Dynatrace, CheckMK) and log analysis platforms.
• Knowledge of IT infrastructure components, including cloud environments, containerized applications, and networking principles.
• Ability to analyze performance trends, detect anomalies, and propose practical solutions.
• Experience in incident and problem management with a structured problem-solving approach.
• Excellent collaboration and communication skills to align technical and business teams.
• Proactive attitude focused on continuous improvement and operational excellence.
• Fluent in English, with excellent written and oral communication skills.

Working hours: Full-time, hybrid smart working on-site

Contract offer: Permanent direct contract

Work location: Rome

If you believe you have the skills and attitude for this role, apply now!

Gi Group is part of Gi Group Holding, Italy's leading multinational in employment services and global HR consulting.