Relationship Banker - Naples Market

Bank of America; Napoli; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company in banking seeks a Client Service Associate to engage clients and assist with transactions. This role involves relationship-building and effective communication to meet clients' financial goals. The ideal candidate is enthusiastic, adaptable, and has a strong problem-solving mindset.

Competenze

• Enthusiastic, highly motivated self-starter.
• Passionate about improving financial experience for clients.
• Strong critical thinking and problem-solving skills.

Mansioni

• Engage clients in lobby to assist with transactions.
• Build relationships to meet financial needs.
• Follow established processes adhering to laws and regulations.

Conoscenze

Adaptability

Customer and Client Focus

Oral Communications

Problem Solving

Relationship Building

Formazione

High School Diploma / GED / Secondary School or equivalent

Bachelor’s Degree or relevant Associate’s Degree

Descrizione del lavoro

Job Title: Client Service Associate at Bank of America

Location:

United States

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3b07f3f8d32f

Job Views:

3

Posted:

28.06.2025

Expiry Date:

12.08.2025

Job Description:

The Client Service Associate is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions and developing deep conversations with clients to understand their financial and life priorities, connecting them to solutions that meet their financial goals.

Responsibilities:

• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, adhering to all applicable laws and regulations.
• Partner with experts in small business, lending, and investments to grow business knowledge and network.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience and manage cash responsibilities.

Required Qualifications:

• Enthusiastic, highly motivated self-starter with a strong work ethic and results-oriented mindset.
• Effective collaborator with strong relationship-building skills.
• Passionate about delivering an improved financial experience for clients.
• Confident in identifying solutions based on client needs.
• Effective communicator and comfortable engaging with clients.
• Ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on self-service technologies.
• Strong critical thinking and problem-solving skills.
• Efficient time and capacity management.
• Results-focused, acting in the best interest of the client.
• Flexibility to work weekends and extended hours as needed.

Desired Qualifications:

• Experience in financial services and industry knowledge.
• At least one year of successful sales experience with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s Degree or relevant Associate’s Degree.

Skills:

• Adaptability, Business Acumen, Customer and Client Focus, Oral Communications, Problem Solving, Account Management, Client Experience Branding, Client Management, Client Solutions Advisory, Relationship Building, Business Development, Pipeline Management, Prospecting, Referral Identification, Referral Management

Minimum Education:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40