Regional Technical Support Engineer, Endoscopy | Europe

Mindray Bio-Medical Electronics Co., Ltd.; Milano; Ibrido; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Mindray Bio-Medical Electronics Co., Ltd. seeks a Regional Technical Support Engineer for Endoscopy in Europe.

You will act as the technical authority across a network of distributors, diagnosing and solving advanced endoscopy problems, providing training, and coordinating installations and escalations. The role requires extensive travel across Europe to support customers and partners onsite, bridging local service teams with Mindray's Global Technical Services to raise service levels and

Competenze

• Deep knowledge of endoscopy equipment and systems.
• Ability to diagnose, troubleshoot and fix complex issues.
• Experience in teaching/distributing technical knowledge to technicians and distributors.

Mansioni

• Provide on-site and remote technical support across Europe for endoscopy products.
• Lead trainings and workshops for distributors and service engineers.
• Install, service and repair endoscopy equipment; manage escalations with global teams.

Conoscenze

Endoscopy expertise

Troubleshooting

Training/Coaching

Equipment installation

Travel readiness

Descrizione del lavoro

Title: Regional Technical Support Engineer, Endoscopy | Europe

Regional Technical Support Engineer, Endoscopy | Europe

Are you the person everyone calls when they can't solve a complex endoscopy technical problem?

Mindray is looking for an exceptional Endoscopy Technical Expert to support our rapidly growing European Endoscopy business. Working across a network of approximately 40 distributors, you will be the go-to technical authority for troubleshooting, repairs, technical training, installations and escalations throughout Europe.

You will bridge the gap between local service teams, distributor engineers and Mindray's Global Technical Services organisation, helping resolve the most challenging technical issues and developing technical capability across the region.

We're looking for someone who:

• Has deep technical expertise in endoscopy equipment and systems.
• Can confidently diagnose, troubleshoot and repair complex technical issues.
• Enjoys teaching, coaching and developing distributors and service engineers.
• Is comfortable travelling extensively across Europe to support customers and partners onsite when required.
• Has experience supporting medical devices within operating room or procedural environments.
• Brings previous clinical endoscopy knowledge or experience (highly advantageous, but not essential).

As one of the world's leading medical technology companies, Mindray continues to invest heavily in innovation, international growth and customer support. This role offers the opportunity to shape and build technical service excellence for a rapidly expanding Endoscopy business across Europe, whilst working with colleagues, distributors and customers across multiple countries and healthcare systems.