Regional Operations Manager

Ralph Lauren; Milano; In loco; EUR 50.000 - 75.000; Tempo pieno

Descrizione del lavoro

A leading company in luxury retail seeks a Regional Operations Manager to enhance operational processes affecting store performance and customer satisfaction across Italy. The role involves overseeing inventory management, optimizing operational standards, and leading initiatives to drive retail enhancements, ensuring an unparalleled employee and customer experience.

Competenze

• In-depth understanding of retail operations and related disciplines.
• Knowledge of best practices and competitive landscape.
• Project management experience required.

Mansioni

• Drive new ways of working and process improvement initiatives.
• Oversee regional inventory management and logistics support.
• Manage cash management adherence processes.

Conoscenze

Problem-solving

Analytical skills

Communication

Interpersonal abilities

Descrizione del lavoro

Position Overview

The Regional Operations Manager is responsible for executing and communicating operational processes, policies, and procedures that impact store operations and customer experience across the Italy region. This role enhances and elevates the employee and customer experience through best-in-class operational optimization and implementation for the retail business.

Essential Duties & Responsibilities

Key Accountabilities: •Drive new ways of working and process improvement initiatives • Support with all operational needs and technology upgrades • Oversee regional inventory management and optimization • Optimize store operational standards and working procedures • Manage delivery operations and logistics support across the region • Drive Boss fulfilment and SLA for the region • Oversee store openings within the region and provide operational support and set up • Manage cash management adherence processes and controls • Drive RFID initiatives for Regional and Channel Operations Operational Excellence: • Manage inventory flow to minimize shrink loss • Optimize replenishment systems for price and size integrity • Coordinate regular inventory counting activities • Oversee product movement between back-of-house and sales areas • Establish and monitor key performance metrics • Implement best-in-class operational standards Leadership & Collaboration: • Act as primary operational contact for store (Operations) Managers • Connect with cross-functional partners to drive retail enhancements • Provide guidance and support to store sales (support) teams • Lead small project teams and initiatives • Build consensus across teams and stakeholders

Experience, Skills & Knowledge

Required Qualifications: • In-depth understanding of retail operations and related disciplines • Knowledge of best practices and competitive landscape • Project management experience • Strong problem-solving and analytical skills • Excellent communication and interpersonal abilities Working Conditions: • Frequent regional and occasional EMEA business travel required • Works independently with minimal guidance • Operates within broad guidelines and policies • Reports into the Head of Italy, with dual report into Retail Operations Senior Manager EMEA • Works closely with Retail Operations EMEA team

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