Primark, an international fashion retail company with 18 stores in Italy and more than 5,000 colleagues, along with 5 stores in Slovenia, Hungary, and Romania, continues its expansion with new store openings in the upcoming months.
Do you want to be part of this ambitious project?
We are seeking a Regional Facilities Manager to join our team at the Milan Head Office.
As the Regional Facilities Manager for Italy, Slovenia, Hungary, and Romania, reporting to the Senior Retail Facilities Manager in Dublin, you will oversee facility management suppliers, contracts, and partnerships, ensuring excellent service and operational efficiency across these countries.
Your key responsibilities include:
- Managing supplier contracts to meet service delivery standards across all sites.
- Building strong partnerships with suppliers for collaborative service delivery.
- Reviewing and validating supplier quotations, ensuring contractual compliance, and assessing cost-effective alternatives.
- Conducting performance reviews and audits of contracts, ensuring preventive maintenance and reactive services meet standards.
- Performing site audits to ensure compliance with health, safety, environmental, and quality standards.
- Monitoring supplier performance using KPIs and SLAs to promote continuous improvement.
- Enhancing customer experience in stores through improved FM services.
- Aligning services with sustainability goals and ethical practices in line with CSR policies.
- Collaborating with Procurement and Finance teams to manage budgets, review contracts, and oversee tender processes.
- Planning and managing FM services for new store openings to ensure operational readiness from day one.
- Ensuring store operations by managing supplier activities, minimizing downtime, and responding to emergencies, including out-of-hours calls.
- Acting as the liaison between Facilities and Stores to meet operational needs.
- Providing regular reports on contract performance, service standards, and costs to senior management.
What we're looking for:
- At least 5 years of experience managing Facility Management supplier contracts in retail, with a proven record in complex contract management and multi-site service delivery.
- Deep understanding of Facility Management and retail industries, with the ability to identify trends and improve services while reducing costs.
- Strong interpersonal and communication skills to build stakeholder relationships and influence decisions.
- Experience managing large Capex and Opex budgets with strong financial skills.
- Proficiency with CAFM systems, IT skills, and report writing.
- Ability to analyze complex data and provide actionable insights for operational improvements.
- A collaborative and motivating approach to working with suppliers and teams.
- Skills in issue resolution and stakeholder management to achieve optimal outcomes.
- Fluent in English and Italian.
- Willingness to travel frequently.
This is a unique opportunity to work in a fast-growing company that values people development and teamwork. Join us as a Regional Facilities Manager!
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