Regional Coordinator

Tiqets; Roma; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking company that is revolutionizing ticketing for cultural experiences worldwide. As a Regional Coordinator, you will enhance support for suppliers and ensure products are optimally presented on the platform. Your role will involve managing inventory, coordinating with teams across various locations, and providing local support to partners. This dynamic position is perfect for someone who thrives in a fast-paced environment and is passionate about culture and travel. If you're ready to make an impact and work with a diverse team, this opportunity is for you!

Servizi

Contribution for home office setup

Social sports activities

Internal and external social events

Employee discount for attractions

Mental health support

Competenze

• Experience in back office operations or administrative roles in tourism.
• Strong organizational skills and attention to detail.

Mansioni

• Manage and optimize inventory for suppliers and internal stakeholders.
• Coordinate with operations teams for content and pricing updates.
• Provide local support to partners during onboarding.

Conoscenze

Back office operations

Organizational skills

Attention to detail

Adaptability

Communication skills

Tech-savvy

Formazione

1+ years of experience in tourism or travel sectors

Strumenti

Digital tools and systems

Descrizione del lavoro

Tiqets is an award-winning tech scale-up headquartered in the Netherlands. We are hiring a Regional Coordinator to join our mission to bring the world more ways to culture!

Who are we?

We are revolutionizing the way people buy tickets to unforgettable experiences at the best destinations all over the world. Our technology makes planning easy for thousands of travelers to find all the experiences they don't want to miss during their trip (museums, zoos, theme parks, and more), so they can book all their tickets in one place.

We are an international company committed to making culture accessible to our customers and our employees. We embed diversity, equity, and inclusion into our company fiber organically.

These values are promoted from the inside out and we strive to represent and honor differences in gender, race, religion, and sexual orientation in our company culture, our content, and our product.

Our values

1. We are remarkable: Have fun, be creative, and celebrate great moments!
2. We are accessible: Communicate honestly and support each other
3. We are adaptable: Learn, adapt, and pivot. That's who we are!

What you will do

Improving the support and service we provide to our suppliers and keeping it at a consistently high level is a long-term strategy for Tiqets. As part of the local Supply team your goal is to maintain a high and consistent level of support for our suppliers and internal stakeholders. You will be responsible for managing and optimizing our inventory, making sure that our products are bookable and updated regularly and new products are correctly configured.

You will play a key role in getting products, venues and content online. Next to this, you will make sure that our suppliers display their products correctly and in the most optimal way on our website and mobile app by giving advice, providing assistance and executing modifications if needed.

Responsibilities:

1. Liaising with the operations teams in Amsterdam to coordinate content, descriptions, pricing, and calendars updates regarding popular events, temporary exhibitions or seasonal products.
2. Proactively checking in with the Finance department the suppliers invoices.
3. Be the main point of contact for Tiqets Customer Service for venue specific customer complaints, reschedule and refund requests.
4. Managing and updating proactively the exhibitions and temporary events calendar.
5. Providing local support to partners on Operational topics.
6. Assisting, advising and supporting our regional suppliers at all stages of the onboarding process until the product is published.
7. Monitoring customers reviews and forwarding input to the Regional Manager, suppliers and other departments to improve the quality of the products.

Qualifications:

1. 1+ years of experience in back office operations or administrative roles within the tourism, culture, or travel sectors.
2. Highly structured, organized, and proactive in daily tasks.
3. Strong attention to detail with the ability to manage multiple tasks simultaneously.
4. Quick to learn, adaptable to change, and comfortable in a fast-paced, startup environment.
5. Positive, hands-on mindset with a strong sense of ownership.
6. Comfortable working with digital tools and systems; tech-savvy.
7. Based in Rome or open to relocating.
8. Excellent communicator in English and Italian, both orally and in writing.

Perks & Benefits at Tiqets:

1. Energetic, international colleagues.
2. Get a contribution to spend on outfitting your home office setup.
3. Bright, welcoming offices located in the center of Amsterdam, Paris, Rome, Barcelona, Philadelphia, and Bangkok.
4. Tiqets Learning Academy: group and individual learning sessions.
5. Travel compensation (differs per country).
6. Social sports: boot-camp, football, bouldering, and more.
7. Social events: Internal and external events, including Friday drinks at the office, seasonal parties, and an annual company getaway to a surprise location.
8. 20% employee discount code to visit museums and attractions worldwide.
9. Mental health support through our partnership with OpenUp.