Refund operator - Venice Airport (maternity cover)

Global Blue; Padova; In loco; EUR 24.000 - 36.000; Tempo pieno

Descrizione del lavoro

A leading global tax refund services provider seeks a dedicated professional in Padova to ensure customer satisfaction while managing the refund of Tax Free Forms. Candidates must have a university degree, be fluent in English, and possess strong customer service skills. Experience in cash handling and flexibility in work hours are essential. Join us to deliver excellent service in a dynamic environment.

Competenze

• Helpful: a commercial background.
• Helpful: experience in face to face customer contact.
• Helpful: experience in managing tills.
• Helpful: airport experience.
• Helpful: customer service experience.

Mansioni

• Verify and refund Global Blue Tax Free Forms.
• Ensure a satisfactory experience for our customers.
• Prevent refunding mistakes and fraud.
• Prepare reports as needed.
• Observe Global Blue policies, guidelines and procedures.

Conoscenze

Fluent in English

Dedicated to service and customer satisfaction

Experience in using office software

Trustworthy to handle large amounts of cash

Ability to handle stress

Good team player

Flexible in terms of working hours

Formazione

University degree

Descrizione del lavoro

Overview

Nature and aim of the position: Refund Global Blue Tax Free Forms at a Global Blue Refund Point.

Main duties and responsibilities

• Verify and refund Global Blue Tax Free Forms
• Ensure a satisfactory experience for our customers
• Prevent refunding mistakes and fraud
• Prepare reports as needed
• Observe Global Blue policies, guidelines and procedures
• The position may be part of a Downtown Cash Refund Office

Main KPIs

• Number of refunded transactions
• Refunding mistake ratio

Reporting and collaboration

• Reporting line: Refund Supervisor or Airport Manager
• Mainly cooperates with:
• Peers at same and other Refund Points
• Quality Assurance
• Refund Manager
• Merchants’ staff
• Sales organization

Background and Education

• University degree
• Helpful: a commercial background
• Helpful: experience in face to face customer contact
• Helpful: experience in managing tills
• Helpful: airport experience
• Helpful: customer service experience

Specific skills and knowledge

• Must be fluent in English.
• Must be dedicated to service and customer satisfaction.
• Must be experienced in using office software.
• Must be trustworthy to handle large amounts of cash
• Must have a clean criminal record
• Must be able to handle stress
• Must be nimble but thorough
• Must be a good team player
• Must be flexible in terms of working hours
• Previous working experience is a plus