Reception & Reservation Manager

SUSHISAMBA Milano; Varese; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury restaurant brand in Milan seeks a Reception & Reservation Manager to enhance the guest experience. The role involves managing reservations, welcoming guests, and collaborating with teams. Successful candidates will have experience in high-end restaurants, be fluent in Italian and English, and possess strong organizational and communication skills. The position offers a full-time permanent contract with competitive compensation and benefits.

Servizi

Employee discounts

Career growth opportunities

Dynamic work environment

Competenze

• Previous experience in high-end restaurants managing reservations.
• Positive attitude and ability to thrive in dynamic environments.

Mansioni

• Manage reservations and optimize guest experience.
• Welcome guests courteously in person and over the phone.
• Collaborate with front-of-house and kitchen teams for service consistency.

Conoscenze

Fluent in Italian

Fluent in English

Excellent communication

Organizational skills

Problem-solving skills

Team spirit

Attention to detail

Descrizione del lavoro

Overview

SUSHISAMBA, a globally renowned luxury brand known for exceptional entertainment and experiential cuisine inspired by Japanese, Brazilian, and Peruvian flavors, is opening its first restaurant in Italy within the historic Torre Velasca, just steps from the Duomo di Milano and the Galleria Vittorio Emanuele.

About Us

Sunset Hospitality Group is a global leader in lifestyle hospitality. Founded in 2011, the group has 31 renowned brands and over 88 venues across 25 countries, creating unique and unforgettable experiences across all concepts. In Milan, some brands include METT Milano Torre Velasca, SUSHISAMBA, Mia, Sachi, Giardino Cordusio, Isola, and Café Kitsuné.

Role

Join SushiSamba Milan as a Reception & Reservation Manager and become the heart of the guest experience, ensuring that every reservation and welcome is handled with efficiency, enthusiasm, and attention to detail. Your responsibilities will include:

• Managing reservations, coordinating tables, and optimizing the guest experience.
• Welcoming guests with courtesy, professionalism, and enthusiasm, both in person and over the phone.
• Coordinating the hostess and reservation team to ensure a smooth and high-quality service.
• Keeping systems and databases updated with reservations, contacts, and special requests.
• Handling special requests and proactively resolving any issues.
• Collaborating with the front-of-house and kitchen teams to ensure service consistency and quality.
• Participating in briefings and contributing to improving operational processes.

What we are looking for

Previous experience in high-end restaurants, preferably managing reservations and reception. Fluent in Italian and English; additional languages are a plus. Excellent communication, organizational, and problem-solving skills. Positive attitude, team spirit, and strong attention to detail. Passion for hospitality and the ability to thrive in dynamic, multicultural environments.

What we offer

Full-time permanent contract. Competitive compensation package and company benefits. Location: Milan, Torre Velasca.

Our benefits

Employee discounts. Career growth and advancement opportunities. A dynamic, multicultural, and inspiring work environment.

If you want to be part of a one-of-a-kind opening and contribute to the success of the first SushiSamba experience in Italy, send us your CV and join our team!