Queue Flow Management Assistant ( Duty station Milano)

ADECCO ITALIA S.p.A.; Milano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is looking for a Queue Flow Management Assistant in Milan. This position requires fluent Italian and English, excellent knowledge of MS Office, and at least one year of relevant experience. Responsibilities include managing filing systems, responding to applicant queries, and monitoring processes for asylum applicants. The role offers a full-time fixed-term contract with a gross monthly salary of €2911.

Competenze

• A secondary education attested by a diploma (EQF 4 or equivalent) and appropriate professional experience.
• Previous professional experience in similar tasks of at least 1 year.
• Possess a thorough knowledge of MS Office.
• Possess fluent level of Italian and English (oral and written).

Mansioni

• Develop and maintain updated filing systems.
• Provide responses to applicants regarding case progress.
• Monitor the flow for asylum applicants during interviews.
• Ensure that activities involving invited applicants start on time.
• Provide general administrative support.

Conoscenze

Fluent Italian

Fluent English

Microsoft Office knowledge

Administrative support

Organization skills

Formazione

Secondary education diploma (EQF 4)

Post-secondary education (EQF 5)

Descrizione del lavoro

Adecco Italia s.p.a. is looking for a Queue Flow Management Assistant
The profile will be working in Milano and will be responsible for the following tasks under the supervision of the Line manager:

-Develop and maintain updated paper or electronic filing systems;
-Provide to applicants a response on the queries received regarding the progress of cases and support the follow-up of complex queries regarding asylum procedures;
-Monitor the flow for asylum applicants, ensuring that appointments are respected, only applicants are in the interview area and that visitors have permission to enter the interview area;
-Ensure that experts conducting registrations, interviews and other activities in the operating area are informed about the presence of the invited applicants and activities can start on time;
-Monitor the progress of activities, facilitating the needs of applicants and making sure that they are present so that all steps of the procedure run smoothly;
-Provide general administrative support and assistance when needed;
-Perform any other duties in the interest of the service.


Essential
1.A secondary education attested by a diploma (EQF 4 or equivalent) and appropriate professional experience.
2.Previous professional experience in similar tasks of at least 1 year.
3.Possess a thorough knowledge of MS Office.
4.Possess fluent level of Italian and English (oral and written).

Advantageous
1.Post-secondary education of at least two years in a related field (EQF 5 or equivalent)
2.Previous experience within an international and multicultural environment



Responsabilità:

Request availability for a fixed-term contract until 15.11.2025
Gross monthy salary 2911€ (B3)
Duty Stations: Territorial Commission of Milano

Titolo di studio:
Diploma / Accademia

Lingue conosciute:
Inglese: Comprensione Ottimo
Italiano: Comprensione Ottimo

Competenze:
Segreteria - Accoglienza

Disponibilità oraria: Full Time

Patente: B