Quality Specialist

Thales; Pessano con Bornago; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A global technology company in Italy seeks a Quality Specialist to enhance operational efficiency and customer satisfaction. This role requires 3-5 years of experience in Quality Assurance, strong knowledge of ISO standards, and proficiency in IT tools like MS Office and SAP. The ideal candidate will have excellent interpersonal skills and the ability to work in multicultural teams. This position offers a dynamic work environment focused on quality improvement and customer satisfaction.

Competenze

• 3-5 years of experience in Quality Assurance or similar roles, preferably within electronics or manufacturing sectors.
• Knowledge of process analysis and improvement, quality tools, and ISO standards.
• Fluent in English; additional languages are a plus.

Mansioni

• Ensure proper implementation of Quality & Customer Satisfaction policies.
• Manage relationships with customers on quality matters.
• Coordinate activities related to ISO certifications.

Conoscenze

Quality Assurance

Process analysis

Customer satisfaction

ISO standards

Lean principles

Strumenti

MS Office

SAP

Descrizione del lavoro

Thales people architect solutions that support 85 million mainline and suburban passenger journeys worldwide every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 km of routes, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems. Together, we deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions daily in 100 cities.

Job Objective:

The Quality Specialist's mission is to support all organizations in delivering quality and operational efficiency throughout the business lifecycle, thereby improving customer satisfaction. They will ensure the implementation of processes, practices, and tools to align tender or project lifecycles with Group standards (CHORUS), customer requirements, and international regulations (ISO, etc.). Collaboration with HSE specialists is essential; HSE skills are highly appreciated.

Key Responsibilities:

• Ensure proper implementation of Thales Quality & Customer Satisfaction policies.
• Develop the maturity of the Quality & Customer Satisfaction organization according to the operating model.
• Ensure the Chorus Management System, including lifecycle, processes, and practices, is properly implemented to meet standards and regulations, and to deliver operational performance and customer satisfaction.
• Act as a point of information and exercise alertness towards management regarding quality issues.
• Support general Quality Assurance activities to ensure bid, project, product, and service quality across the business.
• Ensure the company possesses the capabilities necessary to fulfill its missions sustainably.
• Manage relationships with customers on quality matters and establish proactive customer contact to ensure satisfaction and prevent issues.
• Monitor customer satisfaction in liaison with stakeholders (KAMs, Sales, Marketing, Bids, Projects, Services, Quality & Customer Satisfaction).
• Manage customer complaints, serve as a point of contact for complaints, analyze field data, and provide feedback internally and externally.
• Stimulate actions to improve customer satisfaction and loyalty.
• Analyze customer feedback and report findings to management and stakeholders.
• Provide data from audits, returns, and complaints to ensure reporting and risk prevention.
• Contribute to project reviews with quality feedback and support process implementation at bid and project levels using internal audit methods.
• Coordinate activities related to ISO 9001, ISO 14001, and ISO 45001 certifications, including liaising with certification bodies and auditors, conducting audits, and following up on non-conformities.
• Report to the Operations Manager.

Skills, Experience, and Qualifications:

• 3-5 years of experience in Quality Assurance or similar roles, preferably within electronics or manufacturing sectors. HSE competencies are a plus.
• Knowledge of process analysis and improvement, quality tools (e.g., inspection & test plans), and standards like ISO 9001, ISO 14001, ISO 45001.
• Strong organizational and time management skills.
• Proficiency in IT tools (MS Office, SAP preferred).
• Result-oriented, customer-focused, self-motivated, critical thinker, flexible, and capable of working within multicultural teams.
• Excellent interpersonal and communication skills.
• Knowledge of Lean principles and management standards is advantageous.
• Fluent in English; additional languages are a plus.