Quality Specialist

Baglioni Hotels SpA; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A luxury hospitality company is seeking a passionate Quality Specialist in Milan to enhance quality standards and improve guest experience across their hotel portfolio. The role involves conducting audits, analyzing feedback, and assisting in quality training initiatives, requiring significant experience in the luxury sector.

Competenze

• 3+ years of experience in quality, operations, or guest experience in luxury hospitality.
• Fluency in English required; knowledge of Spanish or other languages is a plus.
• Strong knowledge of Microsoft Excel for data analysis.

Mansioni

• Support the implementation of quality management systems across hotels.
• Conduct regular audits to monitor compliance with standards.
• Analyze guest feedback and performance indicators to identify improvement opportunities.

Conoscenze

Fluency in English

Data analysis

Audit experience

Collaboration

Strumenti

Microsoft Excel

PowerPoint

Descrizione del lavoro

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The Palace Company Europe is looking for a passionate and detail-oriented Quality Specialist to join our Corporate Quality team in Milan, for the European and Maldives Regions.Mission:This role supports the implementation and continuous improvement of the company’s quality standards and procedures across our hotel portfolio. Reporting directly to the Quality & Performance Training Director, and functionally aligned with the Global Corporate Quality team, the Specialist will work on both operational audits and data-driven analysis, ensuring excellence in guest experience and compliance with luxury hospitality standards.Main Responsibilities:Support the implementation of the company’s Quality Management System across hotels in Europe and Maldives.Conduct regular audits, quality visits, and operational walkthroughs to monitor compliance with internal standards and brand guidelines.Analyze guest feedback (e.g., ReviewPro, Internal surveys) and other performance indicators to detect trends and improvement opportunities.Assist in the rollout of new quality initiatives, SOPs, and training related to brand standards, service excellence, and operational consistency.Collaborating in the development, delivery and evaluation of Quality Training Programs.Requirements:3+ years of experience in quality, operations or guest experience within luxury segment: hospitality (corporate or multi-property roles preferred), retail.Fluency in English (written and spoken) – Spanish or another language is a strong plus.Strong Knowledge of Microsoft Excel (pivot tables, formulas, data analysis), PowerPoint, and other reporting tools.Availability to travel within Europe, Maldives, Messico.The job offer refers to both gender in accordance with the provisions of Legislative Decree 903/77 and Legislative Decree 125/91