Quality Engineer

Arrow Electronics; Milano; In loco; EUR 32.000 - 53.000; Tempo pieno

Descrizione del lavoro

Arrow Global Components, part of Arrow Electronics, seeks an experienced Quality Engineer to support the EMEA Quality team and ensure regulatory compliance while upholding world-class quality across operations. The role focuses on QMS maintenance, customer satisfaction, and continuous improvement within the Italian market.

Fluency in Italian and English is essential, with responsibilities spanning audits, CAPA, RCA, and cross-functional collaboration to enhance quality, efficiency, and customer

Competenze

• Minimum 5 years in Quality Engineering or QA.
• Strong knowledge of ISO 9001 and QMS.
• Experience leading customer-facing quality investigations and corrective actions.
• Fluency in Italian and English (written and spoken).
• Proficient with quality tools including 8D, RCA, FMEA, SPC, CAPA.

Mansioni

• Maintain and improve the Quality Management System (QMS) aligned with customer requirements and standards.
• Lead RCA and 8D investigations and verify CAPA effectiveness.
• Collaborate with cross-functional teams to ensure customer quality expectations.
• Support internal and external audits and timely closure of corrective actions.
• Develop, monitor, and report quality metrics and KPIs.
• Analyze processes to identify improvement opportunities and drive compliance.

Conoscenze

Quality engineering

ISO 9001

Root Cause Analysis

8D problem solving

FMEA

SPC

CAPA

5 Whys

Ishikawa diagrams

Data analysis

Quality audits

Descrizione del lavoro

We are seeking an experienced, detail-oriented, and self-motivated Quality Engineer to join our EMEA Quality team. This is an exciting opportunity for a quality professional who is passionate about driving continuous improvement, ensuring regulatory compliance, and maintaining the highest standards of quality across our operations.

The successful candidate will play a key role in supporting and enhancing our Quality Management System (QMS), working closely with customers and internal stakeholders to resolve quality issues, improve processes, and ensure compliance with customer and regulatory requirements.

As this position will support customers and operations within the Italian market, fluency in Italian and English is essential.

Key Responsibilities

Quality Management & Compliance

• Support the development, implementation, and ongoing maintenance of the Quality Management System (QMS) in line with customer requirements and applicable standards.
• Maintain Quality Assurance system data and quality documentation.
• Ensure compliance with customer requirements, regulatory obligations, and industry standards.
• Monitor the effectiveness of the QMS and recommend improvements to enhance performance and efficiency.
• Support internal and external audits, including customer audits, and ensure timely closure of corrective actions.

Customer Quality & Problem Resolution

• Serve as the primary customer liaison for quality-related issues and inquiries.
• Lead structured problem-solving activities, including Root Cause Analysis (RCA) and 8D investigations.
• Drive the implementation and verification of corrective and preventive actions (CAPA) to prevent recurrence of non-conformities.
• Build and maintain strong customer relationships through professional and responsive communication.
• Conduct fault trend analysis to identify recurring issues and opportunities for improvement.
• Utilize quality tools and methodologies to improve process effectiveness and quality.
• Participate in and support continuous improvement initiatives across the business.
• Analyze operational processes and recommend improvements to enhance quality, efficiency, and customer satisfaction.

Cross-Functional Collaboration

• Work closely with Sales, Engineering, and Distribution Centre teams to support business objectives and quality performance.
• Support new business opportunities by providing quality expertise during customer engagement and onboarding activities.
• Collaborate with cross-functional teams to ensure customer expectations and quality standards are consistently achieved.

Reporting & Performance Monitoring

• Develop, monitor, and report on quality metrics and Key Performance Indicators (KPIs).
• Prepare quality reports and present findings, trends, and recommendations to management.
• Ensure accurate and timely reporting of quality performance data.

Qualifications & Experience

• Minimum 5 years' experience in a Quality Engineering, Quality Assurance, or related role.
• Strong working knowledge of ISO 9001 and Quality Management Systems.
• Experience leading customer-facing quality investigations and corrective action activities.
• Fluency in Italian and English (written and spoken).
• Thorough understanding of quality management principles and methodologies.
• Experience using quality tools including:
• 8D Problem Solving
• Root Cause Analysis (RCA)
• Failure Mode and Effects Analysis (FMEA)
• Statistical Process Control (SPC)
• Corrective and Preventive Actions (CAPA)
• 5 Whys
• Fishbone (Ishikawa) Diagrams
• Ability to analyze data and identify trends to drive improvement initiatives.

Personal Attributes

• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Highly organized with the ability to effectively prioritize workload and manage multiple tasks.
• Self-motivated with the ability to work independently while contributing effectively within a team environment.
• Customer-focused mindset with a commitment to delivering high-quality outcomes.

Software Skills

• Proficient in Microsoft Office applications, particularly:
• Excel
• Word
• PowerPoint

Why Join Us?

You will become part of a dynamic EMEA Quality team where your expertise will directly contribute to customer satisfaction, operational excellence, and continuous improvement. This role offers the opportunity to work across multiple functions, influence business performance, and play a key role in maintaining world-class quality standards.

Who We Are

As Arrow Global Components, part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize and distribute electronic components to customers around the world. Our business is built on trusted, long-term relationships with leading suppliers and customers.

Find more information about us here: www.arrow.com/en/components

Annual Hiring Range (for a full-time employee)

31,500 to 53,000 EUR

Base Salary Hiring Range

28,636 to 48,182 EUR

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

This position might include a benefits package tailored to the specific country of employment. Detailed information on the specific benefits (if any), compensation structure, and contractual terms for your location will be provided during the hiring process.

Arrow is committed to equal pay for equal work. We provide upfront salary transparency and do not request past salary history from any candidate.

Arrow is an equal opportunity employer. We are committed to providing an accessible, inclusive, open, and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.