Quality Engineer

Arrow Enterprise Computing Solutions; Italia; On-site; EUR 40,000 - 65,000; Full time

Job summary

Arrow Global Components, part of Arrow Electronics, seeks a Quality Engineer to join the EMEA Quality team in Italy. The role focuses on maintaining the QMS, driving CAPA, audits and process improvements, ensuring regulatory and customer requirements are met.

Fluency in Italian and English is essential; you will collaborate with sales, engineering and operations, perform data-driven quality analysis, lead root cause investigations, and support continuous improvement initiatives across the

Qualifications

• Minimum 5 years' experience in a Quality Engineering, Quality Assurance, or related role.
• Strong working knowledge of ISO 9001 and Quality Management Systems.
• Experience leading customer-facing quality investigations and corrective actions.
• Fluency in Italian and English (written and spoken).

Responsibilities

• Support development, implementation, and maintenance of the QMS in line with customer requirements and standards.
• Maintain quality data and documentation; ensure compliance with customer and regulatory obligations.
• Lead customer-facing quality investigations and CAPA to prevent recurrence.
• Collaborate with Sales, Engineering, and Distribution Centre teams to meet quality objectives.
• Develop quality metrics, reports, and KPIs; monitor performance and trends.

Skills

Quality Engineer

ISO 9001

8D

RCA

FMEA

SPC

CAPA

5 Whys

Ishikawa

Data analysis

Tools

Excel

Word

PowerPoint

Job description

Position: Quality Engineer

Job Description

We are seeking an experienced, detail-oriented, and self-motivated Quality Engineer to join our EMEA Quality team. This is an exciting opportunity for a quality professional who is passionate about driving continuous improvement, ensuring regulatory compliance, and maintaining the highest standards of quality across our operations.

The successful candidate will play a key role in supporting and enhancing our Quality Management System (QMS), working closely with customers and internal stakeholders to resolve quality issues, improve processes, and ensure compliance with customer and regulatory requirements.

As this position will support customers and operations within the Italian market, fluency in Italian and English is essential.

Key Responsibilities

Quality Management & Compliance

• Support the development, implementation, and ongoing maintenance of the Quality Management System (QMS) in line with customer requirements and applicable standards.
• Maintain Quality Assurance system data and quality documentation.
• Ensure compliance with customer requirements, regulatory obligations, and industry standards.
• Monitor the effectiveness of the QMS and recommend improvements to enhance performance and efficiency.
• Support internal and external audits, including customer audits, and ensure timely closure of corrective actions.

Customer Quality & Problem Resolution

• Serve as the primary customer liaison for quality-related issues and inquiries.
• Lead structured problem-solving activities, including Root Cause Analysis (RCA) and 8D investigations.
• Drive the implementation and verification of corrective and preventive actions (CAPA) to prevent recurrence of non-conformities.
• Build and maintain strong customer relationships through professional and responsive communication.

Continuous Improvement

• Conduct fault trend analysis to identify recurring issues and opportunities for improvement.
• Utilize quality tools and methodologies to improve process effectiveness and quality.
• Participate in and support continuous improvement initiatives across the business.
• Analyze operational processes and recommend improvements to enhance quality, efficiency, and customer satisfaction.

Cross-Functional Collaboration

• Work closely with Sales, Engineering, and Distribution Centre teams to support business objectives and quality performance.
• Support new business opportunities by providing quality expertise during customer engagement and onboarding activities.
• Collaborate with cross-functional teams to ensure customer expectations and quality standards are consistently achieved.

Reporting & Performance Monitoring

• Develop, monitor, and report on quality metrics and Key Performance Indicators (KPIs).
• Prepare quality reports and present findings, trends, and recommendations to management.
• Ensure accurate and timely reporting of quality performance data.

Qualifications & Experience

Essential Requirements

• Minimum 5 years' experience in a Quality Engineering, Quality Assurance, or related role.
• Strong working knowledge of ISO 9001 and Quality Management Systems.
• Experience leading customer-facing quality investigations and corrective action activities.
• Fluency in Italian and English (written and spoken).

Technical Competencies

• Thorough understanding of quality management principles and methodologies.
• Experience using quality tools including: 8D Problem Solving
• Root Cause Analysis (RCA)
• Failure Mode and Effects Analysis (FMEA)
• Statistical Process Control (SPC)
• Corrective and Preventive Actions (CAPA)
• 5 Whys
• Fishbone (Ishikawa) Diagrams

Ability to analyze data and identify trends to drive improvement initiatives.

Personal Attributes

• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Highly organized with the ability to effectively prioritize workload and manage multiple tasks.
• Self‑mot‑

Software Skills

Proficient in Microsoft Office applications, particularly: Excel Word PowerPoint

Why Join Us?

You will become part of a dynamic EMEA Quality team where your expertise will directly contribute to customer satisfaction, operational excellence, and continuous improvement. This role offers the opportunity to work across multiple functions, influence business performance, and play a key role in maintaining world-class quality standards.

Who we are

As Arrow Global Components , part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize and distribute electronic components to customers around the world. Our business is built on trusted, long-term relationships with leading suppliers and customers.

Find more information about us here: www.arrow.com/en/components

Annual Hiring Range (for a full-time empl