Quality Coordinator

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Tasks and Key Areas of Responsibility

QMS Management: Developing and maintaining a robust QMS that defines the organization's quality objectives, policies, procedures, and performance metrics. This includes acting as a first contact for the Country Manager and local team for quality-related topics and ensuring that quality aspects for CCS and Transport are adequately represented during local and global meetings as well as local and global projects and initiatives.

Organize and support management review meetings in accordance with applicable SOP.

Supplier Qualification Management: Oversee the Suppliers Evaluation Program in accordance with internal guidelines, including local suppliers approval/rejection. This involves working closely with subject matter experts and the local operational team to ensure that subcontractors and suppliers meet the necessary qualifications and standards. To ensure suppliers meet quality expectations through supplier audits, performance monitoring, and corrective actions when necessary.

Quality Agreements: To review and negotiate quality agreements and Confidentiality Disclosure Agreements (CDAs/NDAs). This includes carefully examining the terms and conditions outlined in these agreements, ensuring alignment with company policies and regulatory requirements.

Internal / External Audits, Inspections, and Certification Audits: To be the main auditor contact and to communicate with relevant parties within the organization. To initiate and oversee the audit organization. Respond promptly to auditor inquiries by providing accurate information, supporting documentation, or clarification as needed. Work with management teams to develop and follow up action plans for addressing any identified non-compliance issues and provide audit responses in due time.

Incident Management: Review and manage the documentation on incidents. Actively participate in investigations on non-conformities or deviations from established quality standards. Provide quality input for investigations, root cause analysis, and CAPA, and support corrective and preventive action initiatives to address root causes. Assist in the creation of comprehensive reports and diligently monitor deviations and subsequent actions as outlined in the specific internal guidelines. Report to global QA and local leadership any deviations or potential problems.

Ensuring that relevant customer complaints are dealt with effectively.

Risk Management and Change Control: Assist in setting up and participate in Risk Management and Change Control processes. To ensure that clients are contacted whenever required in order to communicate changes such as but not limited to expansions, depot moving process, regulatory updates clarifications, etc.

Pest Control and Facility Cleaning: To ensure that pest control and cleaning programs are properly implemented and documented following applicable SOPs.

Technical Quality Support: Overview and verify technical change controls, calibration, maintenance, and qualification/validation program according to internal guidelines, supporting the local facility representative and QA manager technical compliance. Support the review of temperature graphs as defined in applicable SOP.

Documentation Management: Ensuring accurate documentation of all quality-related activities such as SOPs, work instructions, test records, audit reports, etc. This also includes organizing regular reviews of Local Standard Operating Procedures (SOPs) and Work Instructions (WIs) with the process owner/author. Support the review of these documents to ensure that they align with established service standards as well as quality and regulatory requirements.

Quality Data Management: To execute all tasks using dedicated software tools such as Master Control and SharePoint (or other applicable software tools). This includes accurately inputting and timely updating data, attaching relevant documents, tracking progress, documenting actions taken, and adhering to any specific workflows or processes as outlined in the standard operating procedures.

Compliance Assurance: Ensuring compliance with relevant regulations (local law, GDP, quality regulations, etc.), industry standards (such as ISO and relevant GxP standards), customer requirements, and internal policies. Staying up-to-date with changes in regulations and triggering/implementing necessary QMS changes. Verifying adherence of World Courier employees to all Company Policies and Procedures as applicable to their role and responsibilities through effective monitoring, guidance, and support during standard process implementation. Ensure that World Courier License(s) as well as any other regulatory documentation is/are properly in place and updated as applicable.

Quality Training and Education: Developing training programs to educate employees on quality standards, quality processes, and quality techniques. Ensuring that initial and continuous training programs are implemented and maintained related to Good Documentation, Good Manufacturing, Good Distribution, and Good Clinical Practices (when applicable). To assign along with the local Management and maintain the local training job codes and local training matrix. To monitor training compliance and escalate non-compliance to local management.

Process Improvement: Identifying opportunities for process improvements through data analysis and continuous evaluation of existing workflows. This may include implementing Lean Six Sigma methodologies or other improvement frameworks in collaboration with the Continuous Improvement department. Participate in client meetings, monitoring client feedback and satisfaction levels to identify areas for improvement in services. To enhance the quality of service delivered to clients by closely collaborating with the operational team.

In the role of the quality Coordinator, the employee should have the basic knowledge and basic experience to make basic quality-related decisions independently. Execution of the tasks will be done under close supervision and support by the line manager. Approval of key documents will be done under the supervision of the line manager or by the line manager.

Intermediate verbal and written interpersonal and communication skills in English and local language. Advanced skills in Microsoft Office (Excel, Word, and PowerPoint). Able to work independently and with a team when required.

What Cencora Offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Affiliated Companies: World Courier Italia srl

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

About Us

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Job Scams

Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines.

1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.

2.) Be Wary of Unrealistic Promises: Exercise caution if a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers.

3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application.

4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process.

5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr, or alliance-healthcare.ro.

Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes.