Quality Claims Specialist

Zespri; Bologna; On-site; EUR 39,000 - 43,000; Full time

Benefits offered by this job

WFH & office

Annual leave (Zespri Day)

Global Life Insurance

Group Medical Insurance

Job summary

Zespri in Bologna is seeking a Quality Claims Specialist to join the European Quality team for a 12-month fixed-term role. You will perform claim inspections across Europe with focus on Italy, ensuring adherence to global procedures and promoting quality to reduce costs.

The role requires an agricultural or scientific background, flexibility to travel within Italy and Europe, and proficiency in Italian and English. Power BI skills and strong reporting abilities are essential.

Qualifications

• An agricultural or scientific background.
• Willingness to travel across Italy and Europe.
• Proficiency in Italian and English; ability to communicate technical information clearly.
• Valid driver’s licence for EU travel.
• Knowledge of Power BI.
• Strong reporting and documentation skills.
• Strong customer communication and problem-solving abilities.
• Analytical and root-cause analysis skills.

Responsibilities

• Conduct customer-level inspections per Zespri procedures.
• Conduct supply-level inspections per Zespri procedures.
• Collect results and feedback while fostering strong customer relationships.
• Collect quality market results to provide feedback to EU suppliers.
• Schedule visits for inspections to be efficient.
• Provide inspection reports and quality outcomes to the team.
• Follow up on quality issues identified by reports or complaints.
• Support quality projects beyond inspections, including audits and QA initiatives.
• Analyze quality data to monitor trends.

Skills

Power BI

Analytical skills

Investigative skills

Communication skills

Customer relationship

Education

Agricultural/scientific background

Tools

Power BI

Job description

Zespri is more than simply the world’s single-largest marketer of kiwifruit. We like to think of ourselves as fruit on a mission and as rebels with a cause: to help people, communities and the environment around the world thrive through the goodness of kiwifruit. We are proudly the world’s largest marketer of kiwifruit, selling kiwifruit in more than 50 countries. We work with around 2,800 New Zealand and 1,500 international growers and post-harvest companies to source the best-quality Zespri Kiwifruit which we supply through our distribution partners to wholesale and retail customers. We are one of New Zealand's best-known international brands, dedicated to creating sustainable long-term value for growers.

He aha te mahi? What's the role?

Based in Bologna, the Quality Claims Specialist is an integral part of the European Quality team and reports to the Quality Claims lead. The role is responsible to carry out claim inspections across Europe with reference to Italy and its neighboring countries according to Zespri Global Procedures. The primary purpose of this position is to promote quality across customers in order to reduce the cost of quality.

Please take note that this is a 12 months fixed term opportunity.

Accountabilities

• Conduct customer‑level inspections in accordance with Zespri procedures
• Conduct supply‑level inspection in accordance with Zespri procedures
• Collect results and feedback while fostering strong customer relationship
• Collect quality market results to provide feedback to EU suppliers
• Schedule the visits to carry out claim inspection efficiently
• Provide the team with inspection outcomes, quality results, and reports
• Follow up and report on quality issues identified by outturn reports or customer complaints/claims if necessary
• Support projects beyond claim inspections, including product audit and quality assurance initiative
• Quality and claims data analysis to monitor trends
• Offer assistance to the wider ZGS Italy team when required.

Ko wai koe? Who are you?

The ideal candidate will have experience in quality assurance and/or claims inspection. You will also bring:

• An agricultural or scientific background.
• Flexibility and willingness to travel across Italy and Europe as required.
• Professional proficiency in Italian and English, with the ability to communicate technical information clearly.
• A valid driver’s licence and the ability to travel nationally and internationally within the EU.
• Flexibility around working hours, particularly during the main season, with availability by phone and email when required.
• Sound working knowledge of Power BI.
• Strong written communication and reporting skills, with excellent attention to detail when documenting inspections and monitoring quality standards.
• Strong customer communication and relationship skills, including the ability to explain technical and quality‑related information clearly, discuss concerns with clients, and collaboratively identify solutions.
• Strong investigative and analytical skills, with the ability to assess information, identify root causes of quality issues, and contribute to improvements in quality control measures.

Our people are what makes our culture so irresistible and uniquely Zespri. We are a passionate and mighty team of 850+ employees in 23 different locations globally. Working at Zespri is an opportunity to join a fast-paced, culture-driven environment unlike any other. We want people who share our values of making it happen, creating real connections, and leaving a legacy. Join us in shaping our future and be part of a truly unique organisation.

• Competitive base salary of between EUR39,000 and EUR43,000. Please note that individual total compensation will vary based on factors such as qualifications, skill level, competencies, performance and work location.
• FlexWELL flexible work ethos; WFH & the office.
• Additional paid annual leave day per year (Zespri Day).
• Global Life and Permanent Disability Insurance.
• Group Medical Insurance benefits.

Tono mai inaianei! Applications close 11 November 2026

At Zespri, we understand the importance of diverse perspectives and experiences, and a fair hiring process is the first step to getting there. We want to attract a diverse range of people and encourage everyone from all backgrounds and walks of life to apply. Please let us know if you need any assistance or reasonable adjustments to take part in the recruitment and selection process by reaching out to our Talent Acquisition team via email [e-mail].

Agency

Zespri will not accept applications or contact from any temporary staffing agency, placement service or professional recruiter for this vacancy (“Agency”).

Where Zespri requires the support of an agency to fulfil a vacancy, we will proactively seek this support from our network of Agencies. We respectfully ask that you do not contact Zespri or any of its affiliates/employees regarding vacancies, and reserve the right not to reply.

Zespri will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.