Quality Assurance Manufacturing Manager - Customer Field Non-Conformities (d/f/m)

Baker Hughes; Firenze; On-site; EUR 70,000 - 110,000; Full time

Job summary

Baker Hughes is seeking a Quality Assurance Manufacturing Manager for Customer Field Non-Conformities to join our Industrial Engineering Technology team. You will connect Manufacturing, Engineering, Quality, and Field Services to close quality escapes and transform field feedback into durable process improvements.

Responsibilities include leading cross-functional investigations, deploying corrective actions, and driving continuous improvement across manufacturing sites and customer sites.

Qualifications

• Bachelor's degree in engineering, Manufacturing, Quality, or other STEM discipline.
• Experience in Manufacturing, Quality Assurance, Quality Control, Field Quality, Operations, or Industrialization environments.
• Field experience supporting Installation, Commissioning, Start-up, or Service activities of industrial equipment.
• Knowledge of Quality Management Systems (ISO 9001 or equivalent).

Responsibilities

• Lead Customer-Site Manufacturing Issue Management and coordinate resolution of non-conformances.
• Drive robust Root Cause Analysis and corrective/preventive actions with cross-functional teams.
• Own Manufacturing-to-Field Loop Back Processes and deploy lessons learned.
• Partner with Customers and Project Teams to address quality issues and improve processes.
• Monitor and improve quality performance with KPIs and trend analyses.
• Provide Technical Leadership to promote quality ownership throughout the lifecycle.
• Support Operational Excellence initiatives to enhance yield and defect reduction.

Skills

Root Cause Analysis

Corrective Actions

Quality Assurance

Quality Control

Manufacturing

Lean Six Sigma

Project Management

Stakeholder Management

Cross-Functional Leadership

Quality Management Systems ISO 9001

Problem-Solving

Data Analysis

Communication

Education

Bachelor's degree in engineering, Manufacturing, Quality, or other STEM discipline

Job description

Are you passionate about being part of a successful team? Are you excited by the prospect of working for an industry leader in Energy Technology? Join our Industrial Engineering Technology Team! Our Industry & Energy Technology (IET) team provides industry-leading products and services that optimize the extraction, production, and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity. Our team plays an integral role by helping the business plan for the future. Global Supplier Execution inside Procurement organization drives material availability to sustain manufacturing build plan and sales targets to ensure customer satisfaction. Moreover, monitor and manage suppliers' performance and continuous improvement project, supporting commodity strategy, improving supply chain resilience and providing risk reduction actions.

Partner with the best

As Quality Assurance Manufacturing Manager - Customer Field Non-Conformities, you will be responsible for ensuring that manufacturing-related quality issues identified at customer sites are effectively managed, analyzed, and permanently resolved. The role serves as the critical link between Manufacturing, Engineering, Quality, and Field Services, driving the closure of quality escapes and transforming field feedback into sustainable process improvements across manufacturing operations.

You also will be responsible for:

Lead Customer-Site Manufacturing Issue Management

Oversee the resolution of manufacturing-related non-conformances identified during Installation, Commissioning, Start-up, and Operation at customer sites. Coordinate containment actions to minimize customer impact and protect project execution schedules. Support concession and deviation reviews, ensuring contract compliance and appropriate risk assessment.

Drive Root Cause Analysis and Corrective Actions

Lead cross-functional investigations involving Manufacturing, Engineering, Quality, Supply Chain, and Field Services teams. Ensure robust Root Cause Analysis, and corrective/preventive action processes are executed through closure. Verify effectiveness of corrective actions and prevent recurrence across similar products, projects, and manufacturing sites.

Own Manufacturing-to-Field Loop Back Process

Establish and maintain an effective feedback mechanism between customer sites and manufacturing facilities. Drive deployment of lessons learned into manufacturing processes, procedures, work instructions, training, and quality controls. Support continuous improvement initiatives based on field performance data and customer feedback.

Partner with Customers and Project Teams

Participate in customer meetings, project reviews, lessons learned sessions, and quality governance forums. Act as a trusted quality representative when addressing manufacturing-related issues with customers. Build strong relationships with project teams and customer stakeholders to enhance confidence and transparency.

Monitor and Improve Quality Performance

Develop and report field quality KPIs, including NCR trends, repeat failures, customer complaints, warranty events, and Cost of Quality metrics. Analyze trends and identify systemic manufacturing risks requiring leadership attention. Drive actions to reduce field escapes and improve product reliability.

Provide Technical Leadership

Support Manufacturing and Quality leaders in the identification and implementation of preventive measures. Promote a culture of quality ownership and accountability throughout the product lifecycle. Act as the primary interface between manufacturing sites and field operations regarding quality-related matters.

Support Operational Excellence

Lead initiatives focused on improving First Pass Yield, Right First-Time performance, defect reduction, and product robustness. Facilitate continuous improvement projects utilizing Lean, Six Sigma, and structured problem-solving methodologies.

Fuel your passion

To be successful in this role you will have:

• Bachelor's degree in engineering, Manufacturing, Quality, or other STEM discipline from an accredited university.
• Significant experience in Manufacturing, Quality Assurance, Quality Control, Field Quality, Operations, or Industrialization environments.
• Proven field experience supporting Installation, Commissioning, Start-up, or Service activities of industrial equipment.
• Strong understanding of manufacturing processes, quality systems, and product lifecycle management.
• Experience leading Root Cause Analysis and corrective action programs within complex industrial organizations.
• Knowledge of Quality Management Systems (ISO 9001 or equivalent).
• Ability to coordinate multiple projects and global cross-functional teams simultaneously.
• Demonstrated project management and stakeholder management skills.
• Fluent English and Italian
• Strong analytical, communication, and problem-solving capabilities.
• Technical knowledge of Energy, Oil & Gas, Turbomachi