Quality and Process Manager - Venice Simplon-Orient-Express

Belmond Ltd.; Venezia; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Discover Belmond program (compl. stays

Train, cruise and safari discounts

Food & beverage discounts

Health and life insurance

Learning platforms

Job summary

Belmond Ltd. seeks a Quality & Process Manager to oversee quality, compliance, and traceability of spare parts and maintenance for the Venice Simplon-Orient-Express fleet across Europe. The role blends supplier management, procurement, and regulatory alignment to ensure safe, certified luxury train operations.

The position emphasizes audit readiness, continuous improvement, and tight control of technical documentation and maintenance planning, in a multilingual European context.

Qualifications

• Experience in railway maintenance, quality assurance, auditing, or technical procurement.
• Knowledge of EU Regulation 2019/779 and ECM functions (ECM 3 and ECM 4).
• Experience in audit coordination, KPI monitoring, non-conformity management, and corrective actions.
• Skills in technical spare parts procurement, supplier qualification, negotiation, and quality monitoring.
• Knowledge of maintenance planning, traceability, configuration management, and technical documentation control.
• Fluency in English; additional European languages are an advantage.

Responsibilities

• Ensure quality, compliance, availability, and traceability of spare parts and maintenance processes across the Venice Simplon-Orient-Express fleet.
• Bridge technical procurement with regulatory compliance, audit readiness, and continuous improvement.
• Support maintenance and certification requirements while sourcing spare parts and services in line with specs and budget.

Skills

Railway maintenance experience

Quality assurance

Auditing

Technical procurement

Supplier qualification

Negotiation

Quality monitoring

Traceability

Maintenance planning

CMMS/ERP

Tools

Excel

CMMS/ERP

Job description

The Quality & Process Manager ensures the quality, compliance, availability, and traceability of technical spare parts and maintenance processes across the Venice Simplon-Orient-Express fleet. The role combines quality oversight, supplier management, and technical procurement in strict alignment with railway regulations—specifically EU Regulation 2019/779 (ECM) and internal/external audit requirements.

By bridging technical procurement with rigorous regulatory compliance, audit readiness, and continuous improvement, the role supports safe, reliable, and fully certified luxury train operations throughout Europe. The role combines quality management, supplier performance oversight, and procurement of technical components in support of safe, compliant, and efficient railway operations

The position supports maintenance and certification requirements while ensuring that spare parts, materials, and technical services are sourced in line with operational needs, technical specifications, regulatory obligations, and budget objectives

• Experience in railway maintenance, quality assurance, auditing, or technical procurement.
• Knowledge of EU Regulation 2019/779 and ECM functions (ECM 3 and ECM 4).
• Experience in audit coordination, KPI monitoring, non-conformity management, and corrective actions.
• Skills in technical spare parts procurement, supplier qualification, negotiation, and quality monitoring.
• Knowledge of maintenance planning, traceability, configuration management, and technical documentation control.
• Proficiency in Microsoft Office (especially Excel) and maintenance management systems (CMMS/ERP).
• Strong analytical, organizational, communication, and problem-solving skills.
• Fluency in English; additional European languages are an advantage

BELMOND AND YOU

By joining Belmond, you become part of a global family.

We ask you to embrace Belmond's values, follow our guidelines, and embody the spirit of our group.

In return, we are committed to ensuring that our employees enjoy unforgettable experiences just as much as our guests.

Benefits include the Discovering Belmond program, which offers team members complimentary stays, subject to availability, at Belmond properties, discounted rates on our trains, cruises, and safaris, as well as food and beverage discounts.

Team members also benefit from comprehensive health and life insurance coverage and unlimited access to world-class learning platforms, empowering them to continuously develop new skills and advance their careers.