Quality Account Manager

Verbatim Pharma; Milano; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading clinical logistics company is seeking a Quality Account Manager for a remote position in Italy. You will lead quality investigations and serve as the main client contact, ensuring compliance with GxP standards. The ideal candidate should have proven experience in a regulated industry and strong communication skills. This role supports life-saving treatments in a global context, working within a collaborative team, emphasizing continuous improvement.

Competenze

• Experience in a regulated industry under GMP, GDP, or GCP standards.
• Detail-oriented mindset for managing quality investigations.
• Excellent written and verbal communication skills.

Mansioni

• Lead quality investigations across global logistics operations.
• Ensure compliance with quality processes.
• Act as a liaison for clients and present investigation outcomes.

Conoscenze

Quality assurance expertise

Interpersonal skills

Analytical thinking

Problem-solving

Descrizione del lavoro

Quality Account Manager – Clinical Trial Logistics – Remote Italy

Opportunity to Lead Quality and Client Partnerships in a Global Clinical Environment

Are you a quality-driven professional with a strong understanding of GxP standards and a passion for building trusted client relationships?

This is a fantastic opportunity to step into a pivotal role that bridges Quality, Operations, and Client Services, helping to ensure the smooth delivery of clinical trial logistics across a global platform.

In this role, you’ll serve as the main point of contact for a select group of dedicated clients, leading investigation reviews, facilitating clear communication around KPIs, and helping to prevent recurrence of quality issues. Your ability to interpret trends, present meaningful data, and provide assurance on compliance standards will directly contribute to the success of clinical trials that impact patient care around the world.

Why This Role Stands Out :

• Partner with high-profile clients in the clinical trial sector, offering personalised and compliant quality solutions
• Play a vital part in global healthcare by supporting the movement of life-saving treatments across regions
• Gain exposure to a broad scope of GxP environments (GMP, GDP, GCP) in a truly international setting
• Work remotely across EMEA with autonomy and support from a collaborative, mission-driven team
• Be part of a fast-growing, innovation-focused organisation operating at the forefront of clinical logistics

What You’ll Be Doing :

Lead and support quality investigations across global logistics operations in line with GxP standards

Ensure full compliance with internal and external quality processes, working to tight timelines

Act as the key liaison for your clients, hosting follow-up meetings and quarterly reviews

Present investigation outcomes, KPIs, and improvement plans in a way tailored to your clients’ preferences

Identify process bottlenecks and work cross-functionally to drive resolution and continuous improvement

Contribute to global dashboards and quality reporting, ensuring transparency and accuracy

What You’ll Bring :

Proven experience working in a regulated industry (Pharma, Healthcare, Logistics, Food, Chemicals, or Cosmetics) under GMP, GDP, or GCP standards

A detail-oriented mindset with the ability to manage quality investigations and preventative actions

Strong interpersonal skills – able to build rapport with clients and internal teams alike

Clear written and verbal communication, especially when producing investigation summaries and reports

A passion for continuous improvement and a proactive approach to problem-solving

This role is ideal for professionals with excellent communication and attention to detail. It would be a great fit for professionals based in UK, Ireland, Germany, the Netherlands, Belgium, Spain, or surrounding regions.

Alternate Job Titles :

Quality Manager / Client Quality Lead / GxP Quality Partner / QA Account Specialist / Senior Quality Investigator