Public Safety Officer I Unarmed

Carolinas Medical Center; Roma; On-site; EUR 27,000 - 40,000; Part time

Benefits offered by this job

Benefits eligible

Job summary

Atrium Health Floyd Medical Center is seeking a Security Officer to provide patient- and visitor-focused security services on a part-time basis. The role covers interior and exterior patrols, incident response, and collaboration with hospital staff to maintain a safe environment.

The position requires a high school diploma or GED, a valid driver’s license, and relevant security experience. Familiarity with safety protocols and ability to de-escalate incidents is essential.

Qualifications

• High school graduate or GED.
• 1 year of experience in security/public safety or customer service handling emergencies.
• Valid driver’s license required.
• CHSO or equivalent security certifications encouraged; various licensure may be required by state.

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism and safety.
• Maintains professional appearance and enforces safety rules and regulations.
• Performs interior and exterior patrols to identify hazards and ensure security.
• Responds to emergencies, de-escalates situations, and documents incidents thoroughly.
• Liaises with law enforcement and first responders as needed to ensure safety and compliance.

Skills

Emotional intelligence

Calm under pressure

Patient-centered safety

Team collaboration

Customer service

Education

High school diploma or GED

Job description

Department:

11926 Atrium Health Floyd Medical Center - Public Safety

Status:

Part time

Benefits Eligible:

Yes

Hou rs Per Week:

24

Schedule Details/Additional Information:

• B-Shift (19:00-07:00)
• Monday & Tuesday

Pay Range:

$21.85 - $32.80

Major Responsibilities:

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.).
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Maintains current Department training standards in radio communications, verbal de‑…

Licensure, Registration, and/or Certification Required:

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.
• For North Carolina teammates, an Unarmed Guard License issued by NC Protective Services must be obtained within 1 year and maintained through training and competency assessments.
• Stop the Bleed Certification must be obtained within 1 year of hire date.
• A valid driver's license issued by the Division of Motor Vehicle.
• Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.

Education Required:

• High school graduate or GED

Experience Required:

• Typically requires 1 year s of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property .

Knowledge, Skills & Abilities Required:

• An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.
• A daily commitment to patient-centered safety practices.
• Collaborative work with medical staff and external law enforcement, as appropriate.
• The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
• The ability to interact with peers with positive intent and