PS| Business Operations Lead

Publicis Sapient; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading consulting firm in Milan is seeking a Business Operations Lead responsible for driving operational excellence and optimizing delivery processes. The role involves collaborating with senior leadership and enhancing performance across the organization. Ideal candidates will have over 10 years of experience in business operations, strong leadership skills, and fluency in Italian and English. This position offers a competitive benefits package and a commitment to inclusivity.

Servizi

Ongoing learning and development opportunities

Comprehensive health benefits

Wellness program and employee assistance

Generous paid leave and holidays

Competenze

• 10+ years of experience in business operations or delivery management.
• Strong expertise in operational strategy and process optimization.
• Experience managing cross-functional teams and working with executives.

Mansioni

• Develop and implement operational strategies for business growth.
• Lead end-to-end delivery operations aligned with business objectives.
• Establish KPIs to track operational performance and drive improvements.

Conoscenze

Operational strategy

Process optimization

Business transformation

Analytical skills

Stakeholder management

Communication skills

Strumenti

Project management tools

Data analytics

Descrizione del lavoro

Overview

PS| Business Operations Lead at Publicis Sapient

As a Business Operations Lead, you will be responsible for driving operational excellence, optimizing delivery processes, and ensuring the successful execution of strategic initiatives. You will work closely with senior leadership, delivery teams, and cross-functional stakeholders to enhance efficiency, governance, and performance across the organization.

Your Impact / Responsibilities

• Develop and implement operational strategies to drive business growth and improve delivery efficiency.
• Lead and manage end-to-end delivery operations, ensuring alignment with business objectives and client needs.
• Establish and monitor key performance indicators (KPIs) to track operational performance and drive continuous improvement.
• Collaborate with senior leadership to define and execute business transformation initiatives.
• Optimize resource planning, budgeting, and forecasting to ensure efficient delivery of projects.
• Identify and mitigate operational risks, ensuring compliance with industry standards and best practices.
• Drive process standardization and automation to enhance scalability and efficiency.
• Foster a culture of innovation and operational excellence, encouraging cross-functional collaboration.
• Provide strategic guidance on operational challenges and opportunities, ensuring alignment with organizational goals.

Qualifications

• 10+ years of experience in business operations, delivery management, or related fields.
• Strong expertise in operational strategy, process optimization, and business transformation.
• Proven track record of leading large-scale delivery operations and driving operational excellence.
• Experience in managing cross-functional teams and working with senior executives.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication and stakeholder management skills, with the ability to influence decision-making at all levels.
• Proficiency in project management tools, data analytics, and business intelligence platforms.

Set Yourself Apart

• Experience in digital transformation and agile delivery methodologies.
• Certifications in Lean, Six Sigma, or other process improvement frameworks.
• Strong understanding of financial planning, budgeting, and cost optimization.
• Background in change management and organizational development.
• Italian and English fluency is required.

Additional Information

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail]

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Business Consulting and Services