Program Service Coordinator (Travel agency)

Grand Circle Corporation; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A major tour operator based in Rome seeks a Program Service Coordinator for a 6-month contract. Responsibilities include preparing materials for Tours, assisting in quality issue resolutions, and managing relationships with Tour Guides. Candidates should have over 2 years in Travel & Tourism, strong leadership, and be fluent in English. A flexible work environment and various employee benefits are offered.

Servizi

Vacation days plus 3 personal days

Public transport reimbursement

Incentive bonus

Merit increases based on performance

Dynamic work environment

Competenze

• Fluent in English, written and spoken.
• Demonstrated success in tough decisions.
• Passion for travel and HR experience is preferable.

Mansioni

• Prepare materials for Tour Guides.
• Assist in resolving quality issues of tours.
• Handle relations with Tour Guides.

Conoscenze

Leadership

Customer Care

Problem Solving

Self-starter

Teamwork

Formazione

2+ years experience in Travel & Tourism

Strumenti

GERT

TABLEAU

LOTUS NOTES

Microsoft Office (Excel)

Descrizione del lavoro

Overview

Grand Circle Corporation

Grand Circle Corporation is in business to change the lives of our travelers, employees, and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958.

Grand Circle is currently seeking candidates for the following position :

Program Service Coordinator based in Rome Office for an American Tour Operator.

6 months fixed term contract.

The successful candidate will be responsible for handling relations with Travel Manager and Trip leaders, resolving quality issues, planning the activities for the tour groups before the season starts in pursuit of our company’s excellence goals, and assisting Trip leaders to achieve excellence goals during the season.

Responsibilities

• Preparing all materials necessary for Tour Guides prior to the tour
• Assisting to resolve quality issues related to the tour, itinerary and features included in the program
• Prescreening for hiring Tour Guides
• Handle relations with Tour Guides (assigning / changing tour schedule)
• Handling administrative tasks such as : signing and filing all agreements and timesheets, preparing all Group documents, reviewing all Group and Guide travel expenses, collecting and filing all end of trip documents
• Data entry and database management to ensure accuracy of company systems
• Coordinating all logistics for Tour Guide hiring, training trips, and business meetings
• Interact regularly with travelers on site
• Use of internal systems GERT, TABLEAU, LOTUS NOTES
• Assisting Trip Leaders for emergency with passengers
• Communicate to trip leaders through our Newsletter
• Organizing logistics with Hiring / Training / Kick off / Events
• Send results to Trip Leader
• Review and scan surveys
• Taking care of logistics of annual meetings
• Assisting the Manager of Trip Leader in organizing hiring training logistic
• Selecting Via Zoom potential candidates
• Posting Job Advertisement
• Screening CV
• Assist Trip Leader Manager with Performance Management actions
• Use of Excel file for administrative tasks

Requirements

Competent, strong, engaging leader with ability to make people feel valued with :

• 2+ years’ experience in Travel & Tourism Business preferred.
• Fluent English written and spoken (Company official language : English)
• Proficient with Microsoft Office package (especially Excel)
• Strong People Skills & Customer Care Oriented
• Self-starter who is able respect deadlines and prioritize
• Demonstrated success in making tough decisions and taking risks
• Ability to travel 15% of the time and working longer hours
• Passion for travel
• HR experience preferable
• Team work
• Problem Solving / proactivity

What we offer

• Vacation days per year + 3 personal days from the company
• Reimbursement of public transport with yearly max cap
• Incentive Bonus based on targeted results
• Merit increase based on performance
• Personal and Professional Growth – Available on request
• Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
• Associate Deals – WORLDWIDE GC Tour packages available to associates @ discounted price
• We value diversity and encourage employees to be themselves.
• Strong Company Culture people oriented.
• Possibility to grow fast.
• Training Plan first 90 days
• Recognition and promotions based on tangible results.
• Performance Management
• Work with amazing people around the world
• Work for a company who gives you the opportunity to change people’s life.
• Dynamic, open, fast-paced environment
• Friday homework
• Flexible approach & great office environment

Please submit your application in English to [e-mail] and [e-mail]

We will contact only those candidates who fulfill requirements above.

By applying to this ad you will give the Grand Circle your consent for processing your data in recruitment process. The data collected in process of recruitment is in accordance with the policy of keeping. Personal data of the Grand Circle and without your express consent cannot be used in any other purposes. If you have any queries or complaints, please contact us at the email address [e-mail]