Professional Field Application Specialist

Buscojobs; Liguria; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading manufacturer of garden equipment is seeking a Professional Field Application Specialist. This role involves delivering technical support, training teams, and ensuring customer satisfaction across Europe with up to 80% travel required. Ideal candidates will have substantial experience in after-sales support, particularly in the gardening sector, and must be fluent in Italian and English.

Competenze

• Minimum of 3 to 5 years’ experience in After Sales for an international company.
• Understanding of connected products and app/fleet management is a plus.
• Proficiency in both Italian and English is mandatory.

Mansioni

• Deliver technical support to Pro Dealers and Customers.
• Train internal teams and external Pro Dealer networks.
• Collect and analyze customer feedback to drive improvements.

Conoscenze

Technical support

Training delivery

Customer engagement

Problem-solving

Communication skills

Formazione

High school diploma or equivalent

Education in technical fields

Strumenti

IT tools proficiency

Descrizione del lavoro

STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in your ideas and make a difference.

We are looking for a Professional Field Application Specialist to join our Group.

This role reports directly to the European Professional Business Manager and collaborates with departments and country teams to drive the growth and success of STIGA’s Professional product range across Europe.

As a core member of the Technical & After-Sales team, you'll play a pivotal role in supporting sales and after-sales technical activities. Acting as a subject matter expert on our Pro solutions, you'll provide high-impact training, technical support, and field insights—ensuring a seamless experience for Pro Dealers and professional users.

Key Responsibilities :

• Deliver technical support (phone, email, forums) to Pro Dealers and Customers.
• Train internal teams and external Pro Dealer networks.
• Coordinate with cross-functional teams at HQ (R&D, Category Management, etc.) to resolve issues and develop corrective action plans.
• Collect and analyze customer feedback to drive product and app improvements.
• Communicate product updates, service evolution, and technical best practices clearly and continuously.
• Support product demonstrations and training events across Europe.
• Operate in full alignment with STIGA Group’s values, policies, and procedures.

This position requires up to 80% travel within the EU, offering a dynamic, field-focused experience (travel flexibility subject to supervisor approval).

This role is ideal for someone passionate about technical excellence, field engagement, and delivering professional-grade customer experiences.

Skills & Qualifications

Experience :

• Minimum of 3 to 5 years’ experience in After Sales for an international company.
• Experience in the gardening sector is appreciated.
• Understanding of connected products and app/fleet management is a plus.

Qualifications :

• High school diploma or equivalent.
• Education in technical fields (mechanics, hydraulics, etc.) is required.
• Electronics knowledge is preferred.
• Experience with products & digital solutions (Apps) is a plus.

Knowledge :

• Proficiency with IT tools is required.
• Understanding of After Sales factors in Traditional Trade and Mass Market channels is appreciated.
• Familiarity with product information and warranty systems is preferred.
• Knowledge of gardening products (consumer and semi-pro) is appreciated.

Languages :

• Italian (native)
• English (mandatory)
• An additional language is a plus.

Mindset & Interpersonal Skills

• Problem-solving orientation and commitment to delivering excellent user experiences.
• Ability to build strategic, multi-level team relationships.
• Comfort with complexity in a multinational environment.
• Energetic, organized, and business-driven approach.
• Strong communication skills and engagement.
• Hands-on attitude and fearlessness in facing challenges.
• Leadership and decision-making abilities are highly valued.

Interested candidates must send their applications with GDPR authorization (EU Reg. 679 / 2016). The recruitment process is open to all genders (D.Lgs. 198 / 2006).