Product Support Specialist

BizAway S.r.l. (ES); Milano; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A fast-growing technology company in Milan is seeking a Product Support Specialist to enhance their Product Team. The candidate will directly support various departments, troubleshoot issues, and advocate for product improvements based on user feedback. Essential skills include strong problem-solving, data analysis, and proficiency in English and Italian. The role offers attractive compensation, remote work, and opportunities for professional growth.

Servizi

Attractive compensation

Equity in the company

Remote work and flexible working policy

Multicultural team

Competenze

• Smart, empathic, and eager to learn.
• Exceptional problem-solving skills.
• Proficiency in data analysis and querying.
• Experience with logging platforms.
• Familiarity with APIs.
• Excellent interpersonal and communication skills.

Mansioni

• Act as direct contact with all departments through Internal Support Desk.
• Analyze and troubleshoot requests, escalating issues to Engineering.
• Collaborate with Product and Engineering to improve the product.

Conoscenze

Problem-solving

Data analysis

Interpersonal skills

Communication

Proficiency in English (B2)

Fluency in Italian

Strumenti

Logging platforms

APIs

Descrizione del lavoro

Overview

About BizAway

Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, we support companies on a daily basis, enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. We know that success comes from People and deserves to be recognized. Proactivity and reliability, collaboration and communication are the core values of our culture. If you like challenges and would love to be part of one of the fastest growing B2B scale-ups, then BizAway is the company you have been looking for.

We are looking for

We are looking for

Product Support Specialist (m/w/d), who desires to contribute to the growth and success of our Product Team.

Your role in BizAway

• Act as direct contact with all the other company departments through our Internal Support Desk, managing various types of requests like information, reporting of potential issues, asking for help and manual operations
• Analyze and troubleshoot requests received through our Internal Support Desk, escalating bugs and issues to our Engineering team, ensuring they are marked with the appropriate urgency and priority
• Collaborate and advocate with Product and Engineering to proactively improve the product based on user Feedback, ensuring long-term reliability

Your basic qualifications

• You must be smart, empathic, and eager to learn
• Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution
• Proficiency in data analysis and querying, with the ability to interpret data and logs
• You have experience with logging platforms
• You are familiar with APIs
• Excellent interpersonal and communication skills, you know how to work in a team
• Confidence with English (written and spoken level B2) and fluency in Italian (Spanish is a plus)

We are also interested in

• Experience in the travel industry or in enterprise settings
• Knowledge of programming basics will help you perform at your best

Our offer

A seat on a scale-up with skyrocketing growth

Attractive compensation, including equity in the company

Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions

Multicultural and international team

Collaborative and smart environment to work and learn

Remote work, flexible working policy, and great offices in Europe

Our equal opportunity statement

BizAway guarantees equal employment opportunities for all individuals, in compliance with Art. 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, and EU Directive 2006/54/EC. The selection process is open without any discrimination on the basis of gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Art. 13 of EU Regulation 2016/679 and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.