Product Owner and Digital Service Manager

Michael Page International Italia S.r.l.; Pisa; In loco; EUR 60.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working model

Descrizione del lavoro

Michael Page International Italia S.r.l. cerca un Product Owner e Digital Service Manager per guidare la strategia e lo sviluppo di piattaforme digitali di livello internazionale.

Il candidato gestirà roadmap, backlog e performance di servizi rivolti ai clienti, coordinando ICT, Engineering e partner esterni in un contesto internazionale con modello ibrido. Laurea magistrale e almeno 5 anni di esperienza richiesti.

Competenze

• Laurea magistrale in discipline IT/Engineering/Computing.

Mansioni

• Gestire strategia, roadmap e ciclo di vita del portafoglio di servizi digitali.

Conoscenze

Product ownership

Agile methodologies

DevOps delivery

Cross-functional leadership

Customer orientation

Stakeholder management

Problem solving

Strategic thinking

Formazione

Laurea magistrale in Ingegneria / IT / Informatica

Strumenti

Dynamics CRM

Azure

Descrizione del lavoro

Azienda

The Company is a global leader in advanced mobility and high-technology vehicle solutions, known for combining engineering excellence with cutting-edge digital innovation.

Offerta

The candidate who will fill the role of Product Owner and Digital Service Manager will have the following responsibilities:

• Own the product strategy, roadmap and lifecycle of IDV's digital service portfolio, including Fleet Management Systems, Data Management Systems, Microsoft Dynamics CRM and multichannel customer service platforms.
• Translate customer and business requirements into product enhancements, system developments and service improvement initiatives.
• Prioritize and manage the product backlog, coordinating development activities with ICT teams and external technology partners.
• Drive the continuous evolution, integration and customization of digital platforms to support business and customer needs.
• Act as the key interface between Customer Service, ICT, Engineering, Operations and external suppliers.
• Ensure the effective delivery and operational performance of digital services, monitoring KPIs, SLAs and customer satisfaction levels.
• Lead incident, escalation and problem management activities, ensuring timely resolution of complex service issues.
• Oversee third-level support activities and coordinate the implementation of corrective and preventive actions.
• Lead the evolution and optimization of Microsoft Dynamics CRM and related customer engagement solutions.
• Collaborate with ICT teams on cloud-based solutions and platform architecture within the Microsoft Azure environment.
• Manage and develop a team of Digital Service Specialists, fostering a culture of accountability, collaboration and continuous improvement.
• Identify opportunities for innovation, automation and process optimization to enhance service quality, operational efficiency and user experience.

Competenze ed esperienza

A successful Product Owner and Digital Service Manager should have:

• Master's Degree in Engineering, Information Technology, Computer Science or related disciplines.
• Minimum 5 years of experience in Product Management, Product Ownership, Service Delivery Management or Digital Services roles.
• Proven experience managing customer-facing digital products and services within Automotive, Defence, Aerospace, Industrial Manufacturing or related sectors.
• Strong knowledge of Microsoft Dynamics CRM.
• Good understanding of Microsoft Azure cloud environments and digital platform architectures.
• Experience working with Agile methodologies and DevOps-based delivery models.
• Solid understanding of Service Management principles, SLA governance, incident management and support operations.
• Demonstrated ability to operate effectively at both strategic and operational levels.
• Experience leading cross-functional teams and coordinating multiple stakeholders.
• Strong customer orientation, problem-solving skills and commercial awareness.
• Excellent communication and stakeholder management capabilities.
• Fluent English (minimum C1 level).

Completa l'offerta

• Annual salary ranging from EUR60,000 to €70,000.
• Role to drive strategy, roadmap, and performance of customer-facing digital platforms in an international setting
• Hybrid working model.
• Work Location Bolzano

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