Product Manager - Payment Team

TheFork; Milano; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading dining platform in Milan is seeking a Product Manager for the Payment Core team. This role focuses on building a seamless payment platform to enhance customer experiences in dining. Requirements include 4+ years in Product Management, expertise in digital payments, and excellent communication skills. The position offers a permanent contract, flexible work environment, competitive salary, and various lifestyle benefits.

Servizi

Flexible working environment

Competitive salary and equity

Health insurance fully covered

Continuous learning and development

Lunch vouchers

Welfare allowance for various expenses

Free access to wellness apps

Competenze

• 4+ years of experience in Product Management, ideally in B2C.
• Expert in digital payments with familiarity in Stripe.
• Comfortable managing complex stakeholders and driving user engagement.

Mansioni

• Build and maintain a robust payment platform.
• Integrate payment features with technology partners.
• Enhance payment experience for diners and restaurants.

Conoscenze

Product Management

Digital Payments

Communication

Analytical Mindset

Stakeholder Management

User Engagement

Continuous Product Discovery

Customer Obsession

Fluency in English

Languages (Italian, French, Spanish)

Strumenti

Stripe

Descrizione del lavoro

Well, hello there! Could you be our new Product Manager of the Payment Core team?

Welcome to our fabulous world. We are TheFork. Our mission is to bring happiness through amazing dining experiences, thanks to our 3 main products :

TheFork App : the restaurant discovery and booking app for every occasion

TheFork Manager : the tool to digitize restaurant operations and be in full control of your business

TheFork Pay & gift cards : the new and amazing dining payment experience

Creator of a unique model that disrupted the restaurant industry 15 years ago, we are now the leading dining platform across Europe and Australia. We are experiencing an exciting period of growth, and we need the greatest folks onboard. Together, we will make our wildest dreams come true! We strongly believe that our mission can only be achieved if we also bring happiness to our working environment. We do this by providing a flexible, multicultural and positive environment where each individual has the space to grow.

We nurture this happy culture through our core values: We are better together, We act like an owner, We genuinely care for our users and customers, We believe in transparency, We never stop learning, Speed wins.

Oh! And we are also part of the big Tripadvisor family ️

With love,

Your future buddies, the Forkies.

What you will do

As the Product Manager of the Core Payment team, you’ll be responsible for building and maintaining a robust and scalable payment platform that will be leveraged seamlessly by the other teams, while enriching the payment experience for Restaurants. You will be the master of our pay at the table feature (TheFork PAY and TheFork Gift Cards) and its integration with Stripe and the Gift Card providers. You will ensure that diners, restaurants and TheFork itself will get the best out of it, by supporting and enhancing current use cases and adding new ones.

You won’t be alone to face this challenge: your best friends will be Stefano, the Engineering Manager, and a team of 5 engineers: Miriam, Emilio, Dan, Radu, and Anton. You will report to Andrea, Group Product Manager in the Diner Experience tribe. And, of course, you will work very closely with all the other Product Managers.

Who you are

• You have 4+ years of experience in Product Management, ideally in B2C with a big mobile app component.
• You are an expert in digital payments. Familiarity with Stripe is a plus.
• You are a very good communicator, able and used to manage complex stakeholders.
• You like challenges, and you actually look for them.
• You mix product thinking, data & behavior analysis, to drive user engagement.
• You have no problem being wrong - that’s what testing is all about, isn’t it?
• You are comfortable building relationships with Marketing & Data, and are able to make them understand why we won't do / focus on things.
• You like talking to customers or potential customers.
• You know how to drive a continuous Product Discovery approach to identify and prioritise customer problems to solve and to test / de-risk solutions the team wants to build.
• You are able to build a solid understanding of our competitive landscape and the Company’s vision & strategy.
• You believe that Product Management is not simply about shipping features and that your work is not done until what you have built has measurable impact on customers and business metrics.
• You well understand tech and will earn the respect of engineers.
• You have a strong analytical mindset & ability to make strategic product decisions based on data and qualitative information.
• You have developed a true obsession for customers and a passion for the restaurant industry.
• You're fluent in English. Another European language (Italian, French, Spanish) is a big, big plus.

Ps: Mastering a gluten, dairy, and egg-free cookie recipe is also a significant plus for the CPO. (That doesn't mean you have to bring it to the interview to bribe him. But still, it can be cool).

You can work (by order of preference) in Milan, Turin, Paris, or Barcelona.

What we offer you

An awesome team (not everybody likes our jokes, but we try our best)

A Permanent contract (that can be useful in life)

Flexible working environment (2 days home office per week)

Competitive fixed salary, bonus, and equity (yes, equity!)

Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

International teams - More than 30 nationalities and 16 offices worldwide

Highly inclusive working environment

Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel, etc.

Continuous learning and development programs (with full access to LinkedIn Learning!)

Free access to the Calm app

Health insurance fully covered by the company

Life Insurance and Disability at no cost to the employee

Welfare allowance for school costs, elderly care, babysitting costs, transportation, travel, leisure

Amazing offices with