Product Coordinator

TN Italy; Roma; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Product Coordinator to join their dynamic team in Rome. This role is pivotal in supporting the Destination Management Department, ensuring seamless operations and maintaining vital relationships across various departments. The ideal candidate will possess fluency in both Italian and English, with a strong background in business or tourism. With a focus on collaboration and problem-solving, you will help drive the success of innovative tours and contribute to an enriching customer experience. If you are self-motivated and detail-oriented, this opportunity offers a chance to grow within a vibrant and forward-thinking organization.

Servizi

Free and discounted tours

Medical insurance

Bonus scheme

Competenze

• Fluent in Italian and English, with strong communication skills.
• Degree in Business Administration, Tourism, or related field preferred.

Mansioni

• Maintain relationships across departments and support daily operations.
• Manage product files and ensure pricing accuracy on platforms.
• Travel within Italy for product-related purposes as needed.

Conoscenze

Fluent in Italian

Fluent in English

Problem-solving skills

Relationship building

Organizational skills

Formazione

Degree in Business Administration

Degree in Tourism

Degree in Communications

Strumenti

MS Word

MS Excel

MS PowerPoint

Descrizione del lavoro

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Product Coordinator (1 year Fixed term, Full-time)

Who will support your development?

Product Department

Where will you be located?

City Wonders is a leading tour operator offering guided tours in several major European cities. We specialize in innovative high-quality tours featuring unique customer benefits and world-class customer service. These hallmarks differentiate us in the marketplace. We enjoy exceptionally positive customer feedback, which we use to increase market share and strengthen our position as a leader in providing top travel experiences.

Role Overview

City Wonders is seeking a Destination Coordinator (Product Coordinator) to support business growth. Reporting to a centralized 'Shared Services' function, this role supports our Destination Management Department. Working collaboratively with multiple departments, you will handle daily destination management tasks for a specific location.

Responsibilities

1. Maintain relationships across departments including Operations, Purchasing, and Guide Scheduling, while completing daily operational tasks.
2. Support daily operations and relationships with venues and suppliers.
3. Understand logistical operations, including ticketing requirements for key venues, to support Destination Managers and Supervisors.
4. Manage product files, including food, beverage, and transport details, upon approval from the Destination Manager.
5. Ensure data and pricing are accurate and live on our website and distribution partners.
6. Assist with ad-hoc and quarterly product updates, ensuring deadlines and instructions are clear and accurate.
7. Provide vacation and sick leave coverage for colleagues as needed.
8. Occasionally participate in tours to report on operations, quality, and supplier support.
9. Travel within Italy for product-related purposes may be required.
10. Perform other duties as assigned by your Destination Manager or line manager.

Candidate Requirements

• Must reside in Rome.
• Fluent in Italian and English, both spoken and written; additional languages are a plus.
• Degree in Business Administration, Tourism, Communications, or related field preferred; equivalent industry experience accepted.
• Professional, positive attitude with empathetic and collaborative approach.
• Ability to build relationships at all levels and motivate others.
• Self-motivated, organized, able to work independently and in a team.
• High attention to detail and strong problem-solving skills.
• Proficient in MS Word, Excel, PowerPoint, and web applications.
• Effective communicator.

Working Hours & Travel

Standard hours are 40 per week, either Sunday to Thursday or Tuesday to Saturday, with flexibility for changes. Out-of-hours assistance may be required for emergencies. The role is based in Rome with hybrid working options.

Contract & Benefits

• Fixed-term contract for 1 year, with potential for permanence.
• Hybrid working facilitated.
• Free and discounted tours for employees.
• Medical insurance.
• Bonus scheme.

About Us

Founded in 2004, City Wonders started with innovative tours in Rome, sharing stories and legends of the city. We rapidly expanded, forming strategic partnerships like with the Vatican Museums, to offer exclusive experiences such as no-wait entry and early access. Our focus on high-quality, small-group tours with stellar guides in multiple languages has set us apart.

We expanded to Paris, London, and Barcelona, and now sell globally through our website and major travel distributors. We continue to innovate and aim to be the provider of choice for our guests and partners worldwide.