Product Analyst - PMO

Coca Colahellenicireland; Italia; Ibrido; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading global beverage company is seeking a Product Analyst to design and deliver digital products. The role involves analyzing business requirements, collaborating with teams, and ensuring high user satisfaction. Ideal candidates should have 3+ years of experience with ServiceNow and strong analytical skills. The position is hybrid and offers opportunities for continuous learning and growth.

Competenze

• 3+ years of experience with ServiceNow Service Portfolio Management modules.
• Strong skills in eliciting and documenting business requirements.
• Knowledge of Agile/Scaled Agile and DevSecOps delivery models.

Mansioni

• Act as SME in SPM ServiceNow and bridge between stakeholders and delivery team.
• Analyze business requirements and translate them into technical requirements.
• Participate in product development and contribute to release delivery.

Conoscenze

Business analysis

ServiceNow expertise

Stakeholder management

Agile methodologies

Communication skills

Formazione

University degree in a relevant field

Strumenti

ServiceNow

Azure DevOps

Descrizione del lavoro

Information Technology

Hybrid

Experienced Professionals

Department: DTPS Digital PMO

Location: Egypt (Cairo), Greece (Athens), or Bulgaria (Sofia)

The Product Analyst acts as a key player in designing, building, and delivering an end-to-end digital product that meets business requirements and leverages the latest technology trends. He/She ensures long-term stability, maintainability, compliance, and data integrity according to the CCH landscape and standards.

YOUR NEW KEY RESPONSIBILITIES:

• Act as SME in SPM ServiceNow and serve as a bridge between business stakeholders and the delivery team, supporting the product manager in refining the backlog and delivering value while ensuring high end-user satisfaction.
• Analyze business requirements, translate them into technical requirements, assist in effort estimation, and keep the product backlog and documentation updated.
• Collaborate with the product manager and architects to validate process compliance of new requirements, aiming for simplification and standardization of solutions.
• Align UI/UX aspects with business owners and stakeholders, and validate technical realization.
• Identify and address performance and usability gaps, analyze user feedback, and recommend sustainable improvements.
• Guide the business team on current and future ServiceNow platform capabilities, identifying proof of concept opportunities.
• Prioritize the product backlog with the product manager, aligning with the product roadmap.
• Participate in product development and contribute to release and PI scope delivery.
• Assess and prioritize backlog items within approved PI scope, including detailed business analysis.
• Analyze detailed business requirements, prepare business designs, define backlog items, and approve solution designs with architects.
• Engage in product operations, focusing on continuous improvement of products and services.
• Contribute to improving service delivery and availability.
• Assess escalated incidents and problems to ensure faster resolution.
• Guide backlog prioritization and monitor product stability and performance, providing recommendations for improvements.
• Participate in proactive monitoring and identify opportunities for product enhancements.
• Deliver product system training for major product enhancements.

Minimum Qualifications:

• University degree in a relevant field.
• 3+ years of experience with ServiceNow Service Portfolio Management modules, including demand, project, resource, and application portfolio management.
• Experience working with business owners and technical teams to develop solutions.
• Strong skills in eliciting, analyzing, and documenting business requirements, user stories, and acceptance criteria.
• Knowledge of Agile/Scaled Agile and DevSecOps delivery models.
• Expertise in data analysis, reporting, and performance optimization for ServiceNow modules.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Commitment to continuous learning about ServiceNow, Agile, and industry best practices.
• Ability to lead discussions and guide technical solutions.
• ServiceNow certifications are advantageous.
• Experience with DevSecOps tools like SAFe and Azure DevOps.
• Proven ability to work in multicultural environments and independently.

ABOUT YOUR NEW TEAM:

We are a family of 33,000 engaged people at Coca-Cola HBC, one of the world's largest bottlers and a partner of The Coca-Cola Company. We serve over 715 million consumers daily with a diverse portfolio of brands across 29 countries. Our team is empowered, talented, and committed to making a positive impact in our communities.

OUR COMMITMENT TO DIVERSITY:

We value diversity and inclusion, believing that different perspectives drive innovation and better decision-making. We strive to create an environment where everyone’s unique voice is heard and valued.

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