Private Client Advisor- Milan Montenapoleone

Tiffany & Co.; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Tiffany & Co. is seeking a luxury retail expert to join their Milan team. This role demands a results-driven professional with a passion for High Jewelry and experience in building client relationships. You will contribute to exceeding sales objectives and delivering unparalleled service at a prestigious brand renowned for excellence in luxury and craftsmanship.

Competenze

• 5+ years of experience in luxury retail.
• Expertise in High Jewelry and luxury products.
• Fluent in Italian and English, third language is a plus.

Mansioni

• Exceed sales objectives and KPIs.
• Build client development strategies.
• Deliver exceptional customer service.

Conoscenze

Passion for luxury retail

Sales expertise

Client relations skills

Entrepreneurial mindset

Strong network in luxury

Impeccable presentation skills

Interpersonal skills

Familiarity with luxury trends

Fluency in Italian

Fluency in English

Formazione

College/university degree

Graduate Gemologist degree

Descrizione del lavoro

Tiffany & Co. is opening doors to talents with strong passion and desire to enter the Tiffany world!

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill we’ve been perfecting since 1837, empowered by our daring vision and entrepreneurial spirit. Each generation of employees honors our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and contribute to Tiffany & Co.’s continued legacy.

Main Responsibilities:

• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs, with a focus on high-end products.
• Be a trusted advisor, building client development strategies to drive sales, cross-sales, and client loyalty, with a focus on High Jewelry and high-value creations.
• Deliver unparalleled service and results, upholding standards of excellence and luxury etiquette.
• Monitor high-end segment KPIs in collaboration with the market team and drive action plans.
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services, etc.).
• Contribute to an inclusive and supportive team environment.
• Be a Tiffany & Co. ambassador in all circumstances (in store, events, networking, social media), inspiring clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
• Collaborate with the store team and Client Relations partners to create exceptional and unique experiences to celebrate special moments of VIP clientele.
• Build a network with exclusive partners in the community to strengthen and expand the high-end client portfolio.
• Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working.
• Exhibit a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of joy; inspire other team members to sell High Jewelry.

Required skills:

• Minimum 5+ years of experience in luxury retail environment.
• Passion for luxury retail, experienced sales and clienteling professional in an omnichannel luxury environment; expert in High Jewelry and overall luxury products.
• Results-driven risk-taker and self-starter with an entrepreneurial mindset.
• Established high-end network; ability to cultivate connections, expand client base in multicultural luxury environments.
• Impeccable presentation and collaboration skills.
• Excellent interpersonal skills and demonstrated ability to build and maintain a strong network of high-end partners and clients.
• Stays up to date on luxury trends, events, and hotspots; attends key events to network with potential new clients.
• Effectively utilizes all channels (e.g., social media) to engage with existing and potential VIP clientele.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Fluent in Italian and English; a third language is an appreciated plus.

Preferred skills:

• Proficiency in multiple languages; add specific required languages for your zone.
• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework.