Principal Product Mgr - Tech, Amazon Stores Customer Service Product and Tech

Amazon; Trento; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A global technology company in Trento is seeking a Principal Product Manager to lead the development and execution of a modernization strategy focused on enhancing customer experience. You will partner with engineering teams and analyze customer feedback to drive product vision and strategy. The ideal candidate has strong product management experience and a Bachelor's degree. This role requires innovation and collaboration across various functions.

Competenze

• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• Experience in technical product management.

Mansioni

• Lead the development of a modernization strategy for customer experience.
• Drive product vision and strategy for technical solutions.
• Analyze customer data to identify pain points.

Conoscenze

Roadmap strategy

Product management

Customer experience analysis

Technical collaboration

Formazione

Bachelor's degree

Descrizione del lavoro

Principal Product Mgr - Tech, Amazon Stores Customer Service Product and Tech

In the Amazon Customer Service Stores Product and Tech group at Amazon, we are dedicated to creating optimal customer service solutions to drive long term loyalty. When our customers have problems, we make solutions effortless. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people, not simply focusing on the bottom line.
We're looking for a seasoned Product leader who can combine superb business and product acumen with technical and analytical capabilities to join our team to build a products from inception to launch. This person must be comfortable operating in a high growth opportunity, building and leading a team of top-notch product managers, who knows how to partner with cross-functional stakeholders and can also create strong working relationships with partner teams globally across Amazon.
We’re looking for people who innovate, love solving hard problems, and never take “no” for an answer. You will work hard, have fun, and of course, make history!

Key job responsibilities

• Lead the development and execution of a comprehensive modernization strategy for the concessions framework, focusing on customer experience enhancement
• Drive product vision, roadmap, and strategy for technical solutions that streamline concessions processes
• Partner with engineering teams to architect scalable solutions that integrate with existing systems
• Analyze customer data and feedback to identify pain points and opportunities for improvement
• Define and track key performance indicators (KPIs) to measure the success of concessions initiatives
• Collaborate with cross-functional teams including Customer Service, Engineering, Finance, and Legal to ensure alignment on concessions policies and implementation
• Champion customer-centric solutions while balancing business objectives and technical constraints

Basic Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience technical product management

Preferred Qualifications

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement

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