Post Sales Technician for Home Appliances Solutions

JR Italy; Pavia; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Post Sales Technician for Home Appliances Solutions in Pavia. In this dynamic role, you will serve as the primary contact for Service Centers, providing essential technical support and training. Your expertise will drive customer satisfaction as you troubleshoot and resolve product issues while maintaining accurate records. Collaborating with various departments, you will ensure seamless post-sales support and contribute to the continuous improvement of service quality. If you are passionate about home appliances and possess strong communication skills, this is an exciting opportunity to make a significant impact.

Competenze

• 2-3 years of experience in home appliances industry.
• Strong technical knowledge and problem-solving skills.

Mansioni

• Provide technical assistance and training to Service Centers.
• Diagnose and troubleshoot product issues effectively.
• Manage SVC KPIs related to Home Appliances Solutions.

Conoscenze

Technical knowledge of home appliances

Problem-solving skills

Analytical thinking

Customer service orientation

Excellent communication skills in English

Strumenti

Excel

ERP systems

Descrizione del lavoro

Post Sales Technician for Home Appliances Solutions, Pavia

Job Description:

As Post Sales Technician for Home Appliances Solutions products, you will act as the main contact point for the authorized Service Center, providing product knowledge, managing pending repair cases, offering technical support, and ensuring customer satisfaction through effective issue resolution.

WHAT YOU WILL DO:

1. Provide technical assistance and training to Service Centers via phone, email, or in-person regarding home appliances.
2. Diagnose and troubleshoot product issues, offering effective solutions.
3. Manage SVC KPIs related to the Home Appliances Solutions Network.
4. Maintain accurate records of customer interactions in the company ERP system.
5. Conduct product demonstrations and training for customers.
6. Support the Network Manager in implementing training strategies.
7. Stay updated with industry trends and product knowledge.
8. Coordinate with EU and Global Headquarters.
9. Collaborate with other Service departments for efficient operations.
10. Work with the sales team to ensure seamless post-sales support.
11. Follow up on quality issues in cooperation with factories and headquarters.

WHAT WE ARE LOOKING FOR:

• 2-3 years of experience in a similar role within the home appliances industry.
• Strong technical knowledge of home appliances.
• Problem-solving skills and analytical thinking.
• Customer service orientation.
• Excellent communication skills in English, both written and spoken.
• Ability to work independently and in a team, managing multiple priorities.
• Proficiency with Excel and ERP systems.

Additional Information:

EU work permit required.

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