Personalization General Manager

Snaphunt; Italia; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in Apparel & Sporting Goods is seeking a professional to manage the Customizer experience on their Shopify platform. This role involves cross-department collaboration to enhance customer experience, streamline operations, and data management. The ideal candidate is experienced in Shopify, possesses strong communication skills, and is eager to contribute to a dynamic team.

Competenze

• 1 Year of experience working with Shopify, Slack, and Amazon Seller Central.
• Strong communication skills across departments.
• Experience with inventory planning and data reporting.

Mansioni

• Manage the Customizer experience on the Shopify US storefront.
• Work with Project Management to expand personalizations.
• Oversee inventory planning for personalization and improve reporting.

Conoscenze

Communication

Analytical skills

Project Management

Strumenti

Shopify

Slack

Google Sheets

WMS System

Task management software

Descrizione del lavoro

Social network you want to login/join with:

• Opportunity within a company with a solid track record of performance
• Join a market leader within Apparel & Sporting Goods
• Fantastic work culture

The Job

This role will work closely across various departments and play a role in implementing long term strategy based on performance.

Job Responsibilities:

• Manage the Customizer experience on our Shopify US storefront. This includes the customizer app, landing pages and personalization collection pages to ensure we are using all customizer functionality.
• Work with the Project Management team to build project plans to expand the footprint of personalization at Ridge, and to add in additional personalization options such as UV Printing on products.
• Work closely with our fulfillment center to manage inventory, clear any issues with order processing, and develop strategy to balance ecommerce orders with bulk personalization orders.
• Work closely with our Personalization Operations Assistant and Customer Experience team to improve upon the customer experience based on feedback and new product development
• This will include the development of internal team trainings.
• Control over inventory planning needs for personalization - there will be oversight with our inventory planning department, but you will be the point person for projecting out needs based on order volume and new product launches.
• Improve current reporting infrastructure to allow for data driven decisions for longer term projects of the department.

The Profile

Qualifications + Experience

• 1 Year of experience working with Shopify. Order placements, app integrations and analytics reporting.
• Strong communication skills, this role will work cross departmentally with our product, ecomm, customer experience, wholesale and project management teams.
• 1 Year of experience minimum using Slack.
• 1 Year of experience working within Amazon Seller Central
• 1 Year of experience with a WMS system.
• Experience in Google Sheets for running reports and auditing invoices
• Experience using task management software such as Notion, Monday.com, Asana, Trello, etc.
• Working Hours of 8am-4pm Pacific Time (US). Working hours can change after training based on department needs and job performance

The Employer

Our client crafts products made to last a lifetime through with simple, functional designs ready for anything and everything. Our client materials are chosen with care and a thoughtful connection to the insights of our growing community - setting North star as strive to improve every day.