Perceived Quality Manager

Experteer Italy; Cesena; In loco; EUR 45.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking a Manager of Perceived Quality Experience to enhance product quality through evaluation methodologies. The role requires overseeing perceived quality components, collaborating with teams, and ensuring exceptional customer experiences. Candidates should have a relevant degree and substantial experience in quality evaluation.

Competenze

• 5 years of experience in perceived quality evaluation.
• Strong knowledge of evaluation methodologies.
• English fluency is required.

Mansioni

• Define customer expected perceived quality.
• Lead the development of validation methodologies.
• Conduct assessments of raw materials and components.

Conoscenze

Analytical skills

Problem-solving

Interpersonal skills

Detail-oriented

Formazione

Bachelor's or Master's Degree in Industrial Design

Strumenti

Quality evaluation tools

Descrizione del lavoro

Our Company

Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.

If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!

Your Role

We are seeking a dedicated Manager of Perceived Quality Experience to oversee the assessment and validation of product and components that directly impact the end-user's perceived quality experience, such as color, appearance, tactile feel.

In this role, you will responsible for addressing the definition of requirements ofhigh quality perceived products and implementing robust metrics methodologies to ensure that our products deliver exceptional perceived quality experiences that resonate with our customers.

Your Impact

• Define Customer expected perceived quality in term of Customer End to End Experience corresponding to the Brand positioning (touch, feeling, sound, look&appearance, smell)
• Colors, Materials, Finishing, Acoustics, by translating them into development rules, specifications and their metrics
• Cross-Functional Collaboration: collaborate closely with cross-functional teams, including product development, design, marketing, and quality assurance, to address and integrate perceived quality objectives into the product development process by defining rules, specifications and their metrics and enhance the overall user experience
• Supplier and Material Evaluation: evaluate suppliers and materials based on perceived quality performance criteria, conducting assessments of raw materials, components, and prototypes to ensure alignment with perceived quality design objectives
• Validation/verification Methodology Development: lead the development and implementation of comprehensive validation/verification methodologies focused on assessing the perceived quality of product components, including color, appearance, texture, and design aesthetics
• Perceived quality Evaluation Planning: develop test plans and protocols for perceived quality evaluation activities, including consumer panels, expert assessments, and in-house evaluations, to gather qualitative/quantitative feedback on product qualistics attributes
• Perceived quality Testing Execution: oversee the execution of perceived quality testing activities, coordinating with internal teams, external partners, and research agencies to ensure accurate data collection and analysis.
• Continuous Improvement: drive continuous improvement initiatives to enhance perceived quality solutions, verification methodologies, processes, and tools, incorporating best practices, emerging trends, and industry standards to optimize perceived quality experiences across product lines.
• Documentation and Reporting: document perceived quality evaluation results, methodologies, and insights in clear and concise reports, presentations, and technical documentation, communicating findings to stakeholders and senior leadership.
• Training and Development: provide guidance, training, and support to team members and stakeholders on perceived quality evaluation techniques, best practices, and quality standards, fostering a culture of perceived quality excellence and innovation.

About You

• Bachelor's or Master's Degree in Industrial Design
• 5 years of experience in perceived quality evaluation preferably Automotive, or product design industries
• Strong knowledge of perceived quality evaluation methodologies, techniques, and tools
• Experience in project management, with the ability to plan, organize, and execute
• English Fluency
• Excellent analytical, critical thinking, and problem-solving skills, with the ability to interpret complex perceived quality data and extract meaningful insights
• Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and communicate technical concepts to non-technical audiences
• Detail-oriented mindset, with a passion for perceived quality exploration and a keen eye for detail in product design and aesthetics

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!