Payroll Specialist

Strada; Arezzo; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A payroll management company is looking for a Payroll Specialist for client support and payroll delivery. The role involves ensuring accuracy in client engagements, resolving issues, and training team members. Ideal candidates will have experience in handling payroll processes and knowledge in client management. This position offers comprehensive benefits and opportunities for growth.

Servizi

Health coverage

Paid leave

Retirement plans

Learning opportunities

Competenze

• Experience in payroll processing and client management.
• Strong analytical skills and problem-solving capabilities.
• Ability to handle sensitive and confidential information.

Mansioni

• Support Managers with client engagement for accuracy.
• Resolve technical issues and ensure proper ticket logging.
• Conduct training sessions and upskill team members.

Conoscenze

Client engagement

Technical issue resolution

Training and development

Legislation management

Communication

Descrizione del lavoro

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people‑first solutions powered by cloud‑based technology – helping organizations grow and enabling workforces to perform at their best.

The Role: Payroll Specialist - Delivery Specialist

Responsibilities

• Support Managers with client engagement ensuring all information is accurate and provided on time
• Provide support and guidance for all implementations and go lives
• Provide daily functional support to the teams, to support the successful delivery of payrolls
• Responsible for the maintenance of the Client Solution workbook
• Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation
• Ensure and sign off System Maintenance Testing
• Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose
• Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
• Work with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programs
• Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
• Support Year End
• Ability to recognize and deal appropriately with sensitive and confidential information
• Proactively identify upsell opportunities
• Support Management with the resolution of client escalations, along with lessons learnt
• Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
• Strada Security Standards are adhered and followed
• Time recording to be completed on time and accurately
• Contribute to team meetings and raise any issues immediately to your Operations Manager
• Build good relationships with all lines of businesses where appropriate
• Participates in projects and activities as needed and assigned

At Strada, Our Values Guide Everything We Do

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.