Payroll Lead Specialist

Strada Global; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global HR consulting firm in Milan is looking for an experienced professional to enhance payroll services and improve customer satisfaction. This role involves managing payroll inputs and legislation, providing team support, and identifying risks. The ideal candidate has 5-8 years in payroll within HR consulting and excellent communication skills. A competitive rewards package with growth opportunities is offered.

Servizi

Competitive rewards package

Continuing education

Growth opportunities

Competenze

• 5-8 years of relevant payroll experience in HR consulting or corporate settings.
• Expertise in payroll processes and legislation.

Mansioni

• Support Managers with client interactions.
• Lead projects to improve customer satisfaction.
• Manage the legislation roadmap and upskill the team.
• Provide daily functional support for payroll delivery.

Conoscenze

Strong knowledge of payroll inputs and outputs

Ability to identify and mitigate risks

Proficiency in MS Office (Excel, Word, PowerPoint)

Excellent English communication skills

Attention to detail

Self-motivated

Ability to collaborate and work independently

Formazione

Bachelor's degree in Business or equivalent experience

Strumenti

HRIS knowledge (Workday, SAP)

Descrizione del lavoro

Responsibilities:

1. Support Managers with client interactions, ensuring all information is accurate and provided on time.
2. Support the Sales process to ensure scope of service feasibility and highlight concerns immediately to the Senior Operations Manager.
3. Provide support and guidance for all implementations and go-lives, utilizing automation and standards.
4. Lead projects aimed at improving customer satisfaction and business performance.
5. Provide daily functional support to teams for successful payroll delivery.
6. Maintain the Country Solution workbook.
7. Manage the legislation roadmap, upskill the team in upcoming changes, and update processes accordingly.
8. Resolve technical/functional issues escalated from the team, ensuring proper reporting and ticket logging.
9. Collaborate with Operational Management, Transformation, and Products to implement automation and continuous improvements.
10. Ensure Year-End deadlines are met successfully.
11. Identify upsell opportunities proactively.
12. Support management in resolving client escalations and capturing lessons learned.
13. Upskill and develop team members through training and coaching.
14. Adhere to STRADA Security Standards.
15. Handle sensitive and confidential information appropriately.
16. Complete time recording accurately and on time.
17. Participate in team meetings, raising issues immediately to the Operations Manager.
18. Stay updated with all STRADA announcements and communications.
19. Build good relationships across all lines of business.
20. Participate in projects as needed and assigned.

Requirements:

1. Strong knowledge of payroll inputs, outputs, interfaces, tax compliance, and benefits.
2. Ability to identify and mitigate risks.
3. Proficiency in MS Office tools (Excel, Word, PowerPoint).
4. Flexibility to support a global, fast-paced environment.
5. Attention to detail.
6. Excellent English communication skills.
7. Self-motivated with a willingness to learn.
8. Ability to collaborate and work independently following processes.
9. Bachelor's degree in Business-related field or equivalent experience.
10. 5-8 years of relevant payroll experience in HR consulting, outsourcing, or corporate settings.
11. Expertise in payroll processes and legislation.
12. Nice to have: HRIS knowledge (Workday, SAP), payroll certifications, project management experience.

We offer a competitive rewards package, continuing education, and growth opportunities within our expanding global organization.