PatientHub Product Manager - Work From Home

Indicle; Palermo; Remoto; EUR 40.000 - 65.000; Tempo pieno

Descrizione del lavoro

Une entreprise de technologie de santé recherche un gestionnaire de produit expérimenté pour exploiter la puissance de la plateforme GoHighLevel et améliorer l'engagement des patients. Vos responsabilités incluront la création et la maintenance de workflows, l'intégration avec des systèmes de santé, et le respect des normes de conformité. Ce rôle vous permettra d'avoir un impact significatif sur la croissance de l'engagement des patients grâce à des solutions innovantes.

Competenze

• 3–5 ans d'expérience en gestion de produits ou avec une agence GHL.
• Connaissances approfondies des APIs GoHighLevel et intégrations avec des systèmes de santé.
• Expérience avec des outils Agile (Jira, Figma, Git) très valorisée.

Mansioni

• Exploitation de la plateforme GoHighLevel pour la gestion des workflows et des intégrations.
• Création de roadmaps produit et documentation pour équipes de support et de vente.
• Enforcement des normes de conformité (HIPAA, TCPA) au sein des sous-comptes GHL.

Conoscenze

Agile Methodology

API Integration

Customer Communication

HIPAA Compliance

Workflow Automation

Team Collaboration

Formazione

GoHighLevel SaaS Pro Certification

Pragmatic Marketing Certification

CSPO Certification

Descrizione del lavoro

PatientHub is ClinicMind’s patient engagement suite, powered by the GoHighLevel (GHL) platform and tightly integrated with our EHR, RCM, and AI modules. From automated two‑way texting and online scheduling to funnel pages and review campaigns, PatientHub turns GHL’s raw power into a turnkey growth engine for 2,700+ chiropractic and mental‑health providers.

Mission for This Role

Leverage 100% of GoHighLevel’s feature set—Workflows, Triggers, Custom Objects, AI Conversation, SaaS‑Mode billing, and the REST API—to deliver a branded PatientHub experience that :

Drives 40% YoY MRR growth for the PatientHub module.

Eliminates “shadow CRMs” by embedding GHL power natively in ClinicMind.

Key Responsibilities

GHL Platform Mastery

Build & maintain SaaS‑Mode templates, snapshots, and sub‑account automations

Exploit GHL AI Conversation & “Lead Connector” upgrades the week they drop.

Convert GHL release notes into a 12‑month PatientHub roadmap.

Prioritize backlog via impact×effort, aligned to ClinicMind flywheel KPIs.

Workflow Engineering

Design multi‑step workflows (SMS, email, IVR, Facebook DM, Google MyBiz chat).

Publish pre‑built funnel pages and survey forms for specific care plans (e.g., back‑pain lead magnets).

Integration and API

Manage GHL REST hooks to sync contacts, appointments, and invoices with ClinicMind core services.

Own UAT and regression scripts every GHL release cycle.

Optimize SaaS‑Mode pricing tiers; manage rebilling margins and churn prevention automations.

Compliance & Security

Enforce HIPAA, TCPA, CAN‑SPAM within GHL sub‑accounts; review new features for compliance risk.

Enablement & Support

Deliver snapshot documentation, Loom tutorials, and playbooks for CS, Sales, and onboarding teams.

Interface with GHL support & slack channel to resolve platform issues.

Qualifications

3–5years product management OR GHL agency experience building snapshots, workflows, and SaaS‑Mode accounts.

Deep knowledge of GoHighLevel APIs, LeadConnector mobile, Webhooks, Custom Tables, and AI Conversation flows.

Track record shipping customer‑facing features in an Agile squad (Jira, Figma, Git).

Familiarity with HIPAA / TCPA and healthcare marketing compliance.

Experience integrating GHL with EHR / RCM or other health‑tech systems (e.g., Redox, HL7, FHIR).

Chiropractic, PT, or behavioral‑health domain exposure.

• Certification : GoHighLevel SaaS Pro, Pragmatic Marketing, or CSPO.

MUST HAVE :

• High comfort level working on Eastern Time Zone / US Shift
• Good internet access at home
• Laptop / Desktop with at least 16 GB

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