Patienthub Product Manager - Work From Home

Buscojobs; Campania; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A healthcare technology firm in Campania is looking for a Product Manager to leverage the GoHighLevel platform. You will design workflows, manage integrations, and optimize SaaS pricing, driving growth and compliance. Ideal candidates have a strong background in product management and experience with healthcare marketing. This remote role requires collaboration with teams across time zones.

Servizi

Flexible working hours

Remote work options

Training and development programs

Competenze

• Experience building snapshots, workflows, and SaaS-Mode accounts.
• Deep knowledge of GoHighLevel APIs and AI Conversation flows.
• Track record shipping customer-facing features in an Agile environment.

Mansioni

• Build and maintain SaaS-Mode templates and automations.
• Design multi-step workflows for various communication channels.
• Instrument reporting dashboards and optimize pricing tiers.

Conoscenze

Product management

Knowledge of GoHighLevel APIs

Agile methodologies

Data-fluency in Looker or SQL

Formazione

3-5 years product management or GHL agency experience

Strumenti

Jira

Figma

Git

Descrizione del lavoro

About PatientHub

PatientHub is ClinicMind’s patient engagement suite, powered by the GoHighLevel (GHL) platform and tightly integrated with our EHR, RCM, and AI modules. From automated two‑way texting and online scheduling to funnel pages and review campaigns, PatientHub turns GHL’s raw power into a turnkey growth engine for 2,700+ chiropractic and mental‑health providers.

Mission for This Role

Leverage 100% of GoHighLevel’s feature set—Workflows, Triggers, Custom Objects, AI Conversation, SaaS‑Mode billing, and the REST API—to deliver a branded PatientHub experience that :

Drives 40% YoY MRR growth for the PatientHub module.

Boosts patient engagement metrics (open rate≥85%, review‑conversion+30%).

Eliminates “shadow CRMs” by embedding GHL power natively in ClinicMind.

Key Responsibilities

GHL Platform Mastery

Build & maintain SaaS‑Mode templates, snapshots, and sub‑account automations

Exploit GHL AI Conversation & “Lead Connector” upgrades the week they drop.

Roadmap & Strategy

Convert GHL release notes into a 12‑month PatientHub roadmap.

Prioritize backlog via impact×effort, aligned to ClinicMind flywheel KPIs.

Workflow Engineering

Design multi‑step workflows (SMS, email, IVR, Facebook DM, Google MyBiz chat).

Publish pre‑built funnel pages and survey forms for specific care plans (e.g., back‑pain lead magnets).

Integration and API

Manage GHL REST hooks to sync contacts, appointments, and invoices with ClinicMind core services.

Own UAT and regression scripts every GHL release cycle.

Analytics & Monetization

Instrument GHL reporting dashboards; surface KPIs inside ClinicMind BI (Looker).

Optimize SaaS‑Mode pricing tiers; manage rebilling margins and churn prevention automations.

Compliance & Security

Enforce HIPAA, TCPA, CAN‑SPAM within GHL sub‑accounts; review new features for compliance risk.

Enablement & Support

Deliver snapshot documentation, Loom tutorials, and playbooks for CS, Sales, and onboarding teams.

Interface with GHL support & slack channel to resolve platform issues.

Qualifications

3–5years product management OR GHL agency experience building snapshots, workflows, and SaaS‑Mode accounts.

Deep knowledge of GoHighLevel APIs, LeadConnector mobile, Webhooks, Custom Tables, and AI Conversation flows.

Track record shipping customer‑facing features in an Agile squad (Jira, Figma, Git).

Data‑fluency : Looker, SQL, or GHL analytics; comfortable A / B‑testing funnels.

Familiarity with HIPAA / TCPA and healthcare marketing compliance.

• Advantage‑to‑Have

Experience integrating GHL with EHR / RCM or other health‑tech systems (e.g., Redox, HL7, FHIR).

Chiropractic, PT, or behavioral‑health domain exposure.

Certification : GoHighLevel SaaS Pro, Pragmatic Marketing, or CSPO.

MUST HAVE :

High comfort level working on Eastern Time Zone / US Shift

Good internet access at home

Mobile Hotspot

Laptop / Desktop with at least 16 GB

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